Question Black Screen Problem

[pramila]

My phone is an A03 Core. It's been getting stuck for a while so I cleared most of the storage. Today my phone got stuck in chrome and its screen went blank. I tried pressing the volume button and power button together and it got a black screen screenshot. When I press the power button it shows Power Off and Restart options on the screen. They work but the screen doesn't turn on. Calls come in and I can answer them but when I reject them it goes back to the black screen. What do I do? Please help

 

[B. Diddy]

Welcome to Android Central! Does it still happen in Safe Mode? https://www.samsung.com/us/support/... device and,appear, repeat the previous steps.

 

[mustang7757]

Welcome to AC!
If in safe mode and it's the same do you have insurance on the device?