Blackberry HUB can't File messages

jhimmel

Well-known member
Jul 15, 2014
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HUB on my Note 8 can no longer File my Gmail emails after yesterday's update. I select an email, choose File, select the folder, and nothing happens. I have tried clearing the cache of both HUB and HUB+ Services, and restarting the phone. Have not uninstalled/reinstalled, because I have a lot of accounts in there. Anyone else?
 

Pdeitz

New member
Feb 10, 2018
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It seems to be working fine for me. If the file function is working fine for other email accounts then you may try deleting the specific Gmail account and set it up again. see if that works.
 

jhimmel

Well-known member
Jul 15, 2014
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Actually, BlackBerry responded to me that they found the bug and are fixing it for next release.
 

Pdeitz

New member
Feb 10, 2018
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Ah! ok. That is nice. Strangely it is working fine for me though. Must be specific to some devices in that case.
 

jhimmel

Well-known member
Jul 15, 2014
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I think it is under certain circumstances. If I choose an email and select File, and the folder I want is shown right away at the bottom, I can select it and it works. However, if the folder I want is not shown and I have to select "Open all folders" - selecting from there fails. There may be other variables as well. Glad they were able to reproduce the issue, and thank you for responding.
 
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