Bluetooth, can hear callers, but they cant hear me...?

[Mal64]

Hi,

I have a Samsung S20 and until about a month ago I had no issues with the Bluetooth, playing books and talking.
But now I can hear books and callers but they cant hear me.
Not sure, but it may have started after the latest update. I originally did a restart and that worked. But its come back and a restart didn't work tgis time.

Help!!

 

[mustang7757]

Hi, welcome to AC!

Have you checked all the microphone on the phone are clean?

 

[B. Diddy]

Welcome to Android Central! Which Bluetooth headset are you using? Do you have another BT headset you can test?

 

[Mal64]

I have tried the 3 different Bluetooth ear pieces I have and same issue on all 3.

All earpieces are clean

 

[mustang7757]

I have tried the 3 different Bluetooth ear pieces I have and same issue on all 3.

All earpieces are clean

So this only on Bluetooth?

 

[B. Diddy]

Does it also happen in Safe Mode? https://www.t-mobile.com/support/de...ltra-5g/safe-mode-samsung-galaxy-s20-ultra-5g

 

[Mal64]

Its only with devices and I've never had it in safe mode as far as I know

 

[B. Diddy]

Test it in Safe Mode. If the problem goes away, then some app you installed is probably not playing nice with the update.

 

[Mal64]

Ok, ill give it a try later. Thanks

 

[B. Diddy]

Also, just to be sure -- go to Settings>Bluetooth, tap the gear icon next to the Bluetooth headset listing, and make sure Phone Audio is turned on.

 

[Mal64]

Well, after my wife got home I paired the Bluetooth ear pieces on her phone "same as mine" and they had the same issue. Looks like 2x devises are hitting the bin.
Thanks for all the suggestions

 

[B. Diddy]

Did you already try Safe Mode?

 

[Mal64]

Yes, changed accross to it and still the same issue.

 

[B. Diddy]

Are all 3 Bluetooth devices you've tried the exact same brand/model, or are they all different?

 

[Mal64]

Yep
exact same

 

[B. Diddy]

There's always the possibility it has to do with that specific model (e.g., a firmware issue that isn't playing nice with the latest phone update). If you can test a different Bluetooth headset, that might give us more info.

 

[Mal64]

I actually have 2 different ones and both have the same issue

 

[B. Diddy]

Do wired headsets work normally?

 

[Mal64]

Honestly haven't tried some