Bluetooth Discovery Mode Problem

[Android Central Question]

Hi I'm trying to connect my Anker bluetooth speaker to my Mate 10Pro. However, when I click on the speaker in my Bluetooth list of devices, a message pops up saying "make sure the device is in discoverable mode" The device is in discoverable mode (blinking blue light), and connects to other devices.
I can't even delete the speaker from the list, as when I touch it in the list, the message just pops up. I've cleared bluetooth cache, restarted phone etc. but no luck. I'm guessing a factory reset is the only option?
Any advice?
Thanks

 

[B. Diddy]

Welcome to Android Central! What if you long-press the device in the Settings>Bluetooth​ menu -- can you Forget it then?

 

[spidey23972]

Welcome to Android Central! What if you long-press the device in the Settings>Bluetooth​ menu -- can you Forget it then?

Unfortunately not, as soon as I press it, the "must be in bluetooth mode" error comes up.

 

[Rukbat]

Have you tried turning the speaker off, turning it back on (it won't be in discovery mode) then putting it into discovery mode and trying to pair it?

 

[spidey23972]

My mate at work has exact same speaker, and my phone easily connects to that one, but still won't connect to my speaker!

 

[B. Diddy]

Is the speaker currently connected to another nearby device? Competition from another device might cause problems with connecting to yours.