Bluetooth Drops on Call Waiting on Galaxy S5

[AC Question]

I have experienced this on three different bluetooth headsets. I am on a call a new call comes in and my bluetooth connection drops and moves the call to the device -- the bluetooth option is still active and I have to turn it on and off to reconnect the call. In addition, I do not get a call waiting tone.

Is there a setting that needs to be changed?

Thans

 

[sdan45]

I'm having the same problem only on a Google Nexus 5. This drives me nuts and it also does it when the phone is connected via bluetooth to my 2013 Ford F150. I've reset the phone per Tmobile instructions numerous times and they even sent me out another phone but it didn't help, it also does the same thing. I called LG and they wanted me to send the phone into them for repairs, which I declined. So now I see this is happening even on a Samsung Galaxy 5. This lead me to believe that this is a Kit Kat problem since it's not phone specific. I had the Samsung Galaxy 3 and never had an issue with it. I really don't know what to do at this point but this problem really drives me bonkers.

 

[jonjacobmoon]

Just for the record, my Nexus 5 does this too on my Toyota Prius. I get a lot of calls sometimes, so this is very annoying.

 

[KeepItReal]

Please be aware that there are also updates to your car's Bluetooth systems. You may go to your car manufacturer website and search. While it still may be the phone's causing the problem, all the phone's are usually installed, and updated to latest Bluetooth technology. The Bluetooth chip on older phone models may only support an older version of Bluetooth, but they still get pushed the latest software/firmware; your cars do not get updated. I have read that your car manufacturers can charge $$$ for Bluetooth updates to your car (they load with a USB memory stick, SO hard! ). Some allow updates for free if you have OnStar. There may be a way for you to download it and apply.

Posted via the Android Central App

 

[sdan45]

I wish it was just the vehicles fault but in my case the phone does it even when I'm away from my truck. There is definitely something wrong with the phone. I'm in a love/hate relationship with it right now. I love everything about the phone except when I'm on a call using my bluetooth headset and another call comes in and it disconnects my headset and switches it over to the phone. It happened four times today.......grrrrrrr. I'm able to do a jump (upgrade) in about 30 days and I may be switching to an iphone. I'm really apprehensive about staying with an android phone especially when the first poster has a problem with the Samsung 5.

 

[Rick Barbee]

I am having the same issue on my Plantronics Voyager headset and my cars Bluetooth. When I am on a call and another call comes in, my Bluetooth disconnects. I have to tap the Bluetooth button off then on to reconnect. I believe it is the Android os....sounds like it is happening to many people on different devices. It started happening on my Samsung S3 and I just upgraded to the Samsung Note 4 (which is awesome) and it happens on it too. Hopefully Lollipop will fix it???

 

[jstephens1]

my S5 does this also in my BMW. my razor m does not do it.

 

[Dea0729]

Same happens to my LG g3 in both my lexus rx350 and in a Motorola Bluetooth speaker in other car so it's the phone.

 

[tallgu66y]

Guessing you all are on TMobile. I had the same problem with my Nexus 5 and now a Galaxy Note 4. Being on a call with bluetooth, another call comes in and it knocks you off bluetooth headset. The application causing the problem is TMobile Visual Voicemail. It running in the background seems to cause the problem. Turn it off or delete it and the problem will stop. I re installed it and started it back up and the problem reappeared. Now I use a different visual voicemail app. Hope this helps.

 

[sidleake]

Guessing you all are on TMobile. I had the same problem with my Nexus 5 and now a Galaxy Note 4. Being on a call with bluetooth, another call comes in and it knocks you off bluetooth headset. The application causing the problem is TMobile Visual Voicemail. It running in the background seems to cause the problem. Turn it off or delete it and the problem will stop. I re installed it and started it back up and the problem reappeared. Now I use a different visual voicemail app. Hope this helps.

Awesome. Much appreciated.

 

[Craig Jordan]

I'm having the same problem on the Note Edge (AT&T) on Lollipop 5.0.1. I'm using a Samsung HM1900. The instant a second call beeps in the bluetooth connection drops out even if i don't answer it. Unless I want to put the phone up to my ear, I have to use the quick settings to turn off and then turn back on bluetooth. Swapping BACK to the first call doesn't affect the bluetooth connection. Is it android? Or is it my Note Edge? Is the HM1900"s bluetooth version not vibing with the Note's bluetooth?

 

[dsp1341]

I figured out what was causing mine to do the same thing. It's the AT&T enhanced push to talk app on my company phone (Galaxy S5). After trying many other experiments with my Bluetooth & other phones at work and the att store (placing my SIM card in them) and finding this didn't happen with other devices only my S5 and two Kyocera Duraforce phones I had previously i just decided to uninstall the EPTT app and holy cow call waiting over Bluetooth worked, but after I figured out I could have just forced stopped the app or logged out of the EPTT server. So, in conclusion maybe there's an app or apps on some of your phones that may be causing this issue or maybe after one of them updated. Don't know if any of y'all may be running some kind of push to talk app, but maybe try stopping if it makes any difference. Well, that's my two cents on the whole thing I hope this is a step in the right direction for y'all for a very frustrating issue.

 

[R2d2droid]

I installed the PLT Hub app, from Plantronics which provides the ability to change settings in the headset, I un-ticked the "Smart Audio Transfer" and the problem seems to have gone away.

I have experienced this on three different bluetooth headsets. I am on a call a new call comes in and my bluetooth connection drops and moves the call to the device -- the bluetooth option is still active and I have to turn it on and off to reconnect the call. In addition, I do not get a call waiting tone.

Is there a setting that needs to be changed?

Thans

My S5 and plantronics voyager worked well but on calls if often jumped back to the phone (when the earpiece take a call from the handset it gives a connection tone, but when it drops from the earpiece there is no audible way to know only way to resend it to the earpiece is by pressing the bluetooth button on the active call ) I installed the PLT Hub app, from Plantronics which provides the ability to change settings in the headset, I un-ticked the "Smart Audio Transfer" and the problem seems to have gone away.