Your question
For a long time I used my phone with Toyota TNS510. I have a Samsung Galaxy S3 in system software version 4.3. HandsFree was doing excellently in every respect. Unfortunately, after a software update from version 4.0.4 to 4.3 is not possible to connect the Samsung Galaxy S3 as HandsFree device and media device (simultaneously) as it was previously possible. All the time cuts phone or media device. Why such a connection is not possible in the new version? Is there a patch repairing the system error?
Counselor answer
Customer reference number: 2115408773
Please quote your customer reference number when contacting Samsung
Email response ID: 2119852499
Dear Piotr,
Thank you for contacting Samsung Customer Support.
Unfortunately, we cannot provide specific technical support for third party products.
Please be advised we cannot guarantee compatibility with any accessories not manufactured by Samsung. Ultimately, it is the responsibility of the third party manufacturer to ensure their accessories are compatible with our devices.
We recommend contacting the manufacturer of your Toyota TNS510 to ensure that it is compatible with your device and its current version of the Android operating system. They may have an app, an update, or specific instructions that you need to follow, in order for it to work correctly.
As your device worked previously but stopped working after a software update, then connectivity may be restored in a future software update.
I?ve passed your comments on to our software development team to help improve the connectivity of our devices. Thank you for your input.
If there is anything else we can help with, please let us know.
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Kind regards
John
Online Support Team
SAMSUNG Customer Support Centre