Bluetooth & Wifi = No internet

BB Markk

Member
Sep 14, 2015
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I'm at a local shop, connected to their wifi. Now I can't get to the internet, apps aren't connecting, email not syncing, etc.

I turn off wifi, and connect via 4G, things are fine. I chalk it up to a router that needs to be reset. I've connected to this router, with this phone in the past, without issues.

Another week, same issues. I tell the owner. He tells me to turn off my bluetooth (?!). I do, suddenly wifi is great again (?!?!). Turns out he also has a Note 5, ran into the same problem at home, researched and found it to be a known issue.

Safe to figure that it will be addressed in an update?


EDIT:
Was going to reply to pool_shark, thought I should pop it up here.

I'm on Verizon, and installed the Marshmallow update. I did the official update through the search for update on the phone, but I did not wait for it to get pushed.

Shop owner ended up getting a replacement (sticky keys and other issues) and won't update to Marshmallow until the wifi/bluetooth is addressed.
 
Last edited:
I don't have this issue. my Bluetooth is always on and I use wWiFi at home most of the time. I didn't have this issue prior to doing a factory reset either.
 
I have the same issue after the update. I did a factory reset and it worked fine for about a week and now it is back. I have noticed that if I connect to my routers 5GHz wireless, I do not have the problem. It only seems to be a problem with the 2GHz connections.
 
Verizon has an update, as of April 11th.

You can go get it:
Settings >> System Updates


I don't recall getting it pushed out, but I did find it when I looked for it.
 

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