Blutooth issues

[Jorgenjennifer2013]

I've been having issues connecting to my Kia optima via Bluetooth. It's says it's pair but no sound goes there my car. The car connects with other phone and my Mate 9 connecta with other blutooth devices any help. I have deleted and retryed to pair the device a few times with no luck

 

[B. Diddy]

Welcome to Android Central! Go to Settings>Bluetooth, tap the gear icon next to the car, and make sure Phone Audio and Media Audio are checked on.

 

[Aljean Thein]

Did that help OP ?

 

[dpham00]

I might also suggest a factory data reset if nothing else works. Make sure to backup data first

 

[Jorgenjennifer2013]

No luck with either. I'm not sure were to go from here. I looked up the specs and my V20 and Mate 9 use the same blutooth so I'm not sure why one is connecting and the other isn't

 

[Aljean Thein]

Try downloading Android Auto and see if it can play sound thru that app

 

[dpham00]

Is the problem with music or call or both?

 

[Jorgenjennifer2013]

it is with both it's say paired and shows the bluetooth symbol on my car then when I play music or get a call it goes away and comes through on my phone

 

[B. Diddy]

No luck with either. I'm not sure were to go from here. I looked up the specs and my V20 and Mate 9 use the same blutooth so I'm not sure why one is connecting and the other isn't

When you say no luck with either, do you mean that Phone Audio and Media Audio are checked on, but the sound still doesn't play over the car system? Or are those checkboxes missing?

 

[Jorgenjennifer2013]

I don't get either option. There is no gear icon once connected just the i in a circle. When I click on that I have the option to renam, unpair , and to turn contact sharing on which is.

 

[Jorgenjennifer2013]

I took screen shots not sure how to upload them

 

[dpham00]

I took screen shots not sure how to upload them

Which interface are you browsing on?

 

[Jorgenjennifer2013]

I'm using the app

 

[OLD_HATCH]

reset the car radio/settings

 

[dpham00]

I'm using the app

I haven't used the Android Central app in a while but there should be an attach picture button near the bottom of the screen. At least there is for the Tapatalk app.

 

[Aljean Thein]

I'm using the app

Click the icon on the top right of the app. It'll bring you to their website and you can upload the pic there

 

[Jorgenjennifer2013]

Click the icon on the top right of the app. It'll bring you to their website and you can upload the pic there

Thanks

 

[B. Diddy]

Are any other phones paired with the car? If so, try deleting those phones as well.

Also, does it work if the phone is in Safe Mode? https://recomhub.com/blog/huawei-mate-9-turn-safe-mode-on-or-off/

 

[Jorgenjennifer2013]

all other phone are deleted. I notice my wife's iPhone 7 is doing the same thing. I'll try safe mode.

 

[B. Diddy]

Does your car have the MyUVO system? If so, maybe resetting it might help: https://www.myuvo.com/support/uvo/basics/reset-and-initialize-uvo.shtml