I bought a used Samsung Xforce 6 Pro on Amazon. It was listed as unlocked, but it has a Verizon splash screen, and when I put in my T-Mobile SIM card, it throws up the following error:
"Change carrier
Sorry, your device can't be activated on another carrier's network right now. For help, contact Verizon at (800) 922-0204 or (888) 294-6805 (prepaid plans)"
I've since spoken to at least 5 different customer service representatives at Verizon. The first said that it was showing as already unlocked on their end, then a different representative said it was actually some kind of business phone in its prior life, and so its account can't be closed out unless I have... I think its phone number? Someone else told me to try some malarkey with the eSIM that I don't understand, doesn't seem to be possible on this phone, and would probably jeopardize my T-Mobile account. Likewise, a high-ranking rep with Verizon suggested I might buy a cheap prepaid Verizon plan to open an account so that I could then close it, which seems like an awful suspicious and unlikely and expensive course of action. The latest rep told me to go the physical Verizon store, where the store person of course told me they couldn't do anything to help. I tried contacting the seller to ask them to get in touch with Verizon, figuring they'd have the info on its prior life that I would not. First they told me they already tested it, then they told me Verizon said they can't unlock it, which suggests to me that they lied the first time, though I am eligible for a full refund so I'm not sure what the heck their angle is. But I'd rather have the phone work than refund money, because it's not like I'd have the money to buy a second phone while waiting for the refund to come into effect.
This is very frustrating. This does not seem like it should be impossible to resolve!
Is there anything else I could do to solve this? I'm open to rooting the dang thing at this point, but I don't even know if that'd do the trick.
"Change carrier
Sorry, your device can't be activated on another carrier's network right now. For help, contact Verizon at (800) 922-0204 or (888) 294-6805 (prepaid plans)"
I've since spoken to at least 5 different customer service representatives at Verizon. The first said that it was showing as already unlocked on their end, then a different representative said it was actually some kind of business phone in its prior life, and so its account can't be closed out unless I have... I think its phone number? Someone else told me to try some malarkey with the eSIM that I don't understand, doesn't seem to be possible on this phone, and would probably jeopardize my T-Mobile account. Likewise, a high-ranking rep with Verizon suggested I might buy a cheap prepaid Verizon plan to open an account so that I could then close it, which seems like an awful suspicious and unlikely and expensive course of action. The latest rep told me to go the physical Verizon store, where the store person of course told me they couldn't do anything to help. I tried contacting the seller to ask them to get in touch with Verizon, figuring they'd have the info on its prior life that I would not. First they told me they already tested it, then they told me Verizon said they can't unlock it, which suggests to me that they lied the first time, though I am eligible for a full refund so I'm not sure what the heck their angle is. But I'd rather have the phone work than refund money, because it's not like I'd have the money to buy a second phone while waiting for the refund to come into effect.
This is very frustrating. This does not seem like it should be impossible to resolve!
Is there anything else I could do to solve this? I'm open to rooting the dang thing at this point, but I don't even know if that'd do the trick.