broke my new phone :(

[ZOMMBIE1]

ZOMMBIE, yeah I get that. I'm just hoping that I can get some kind of concession because of the availability issue. It seems like they haven't any in stock since the initial recall day. I'm going to try and speak to a Supervisor about it. The rattling is SO obvious tho. It actually distorts the sound of the notifications, like its an obvious defect. I screwed up because I should've gone back on thursday, the day after I did the recall but I was letting my screen protector dry so I didn't use the phone enough to notice (went back to my note 5 till it dried) BTW, I would reccommend the skinomi screen protectors as it's adhered to my edges WELL, not perfectly but if you follow the instructions it definitely works better then the 1 I tried before.

Best thing to do is just ask. I would try calling a few times to see if a customer service rep slips up and says they will go ahead and replace it due to manufacture defect. Just make sure you tell them it does have damage after the defect. I'm bought to try again today with my daughter's phone.

 

[Dalaryius13]

So, I spoke with Verizon yesterday and they weren't going to replace it but, they did offer me a $100 bill credit to compensate for half the deductible it would cost through insurance. I thought this was fair and it's actually what I thought they'd do. I still didn't think I should have to pay so I decided to call Samsung and after 40 minutes of being told to go through my insurance, I asked to speak with a supervisor. The lady put me on hold for like 10 minutes, and she couldn't get to a supervisor. She then put me on hold again and I felt like they were putting me on hold to see if I hung up. Well, apparently, there were no supervisors available so they just told me they'd replace it. The lady gave me a ticket # and said they should be calling me in a few days to process the exchange. She sounded real unsure of herself tho and I forgot her name, but luckily I have this ticket number to back me up. I'll update once I know for sure it's on its way.

 

[Serkle K]

So, I spoke with Verizon yesterday and they weren't going to replace it but, they did offer me a $100 bill credit to compensate for half the deductible it would cost through insurance. I thought this was fair and it's actually what I thought they'd do. I still didn't think I should have to pay so I decided to call Samsung and after 40 minutes of being told to go through my insurance, I asked to speak with a supervisor. The lady put me on hold for like 10 minutes, and she couldn't get to a supervisor. She then put me on hold again and I felt like they were putting me on hold to see if I hung up. Well, apparently, there were no supervisors available so they just told me they'd replace it. The lady gave me a ticket # and said they should be calling me in a few days to process the exchange. She sounded real unsure of herself tho and I forgot her name, but luckily I have this ticket number to back me up. I'll update once I know for sure it's on its way.

Who knows what will happen after all this... but good luck! Sounds like you might have a resolution after all!