Broken Sim car reader!

[54321bammm]

So somehow my Sim card reader busted the other day. I went to the service center in HK and they showed me that one of the threads disconnected. As I got this phone in Canada, they said they can't fix it because the SCREWS they use are different from the phones sold in HK! Are they just bull****ting me?

Nonetheless since I won't be flying back to Vancouver just to fix a sim card reader slot, anyone know where I can get the replacement part?

MODEL: GT I9250M GALAXY NEXUS

apologies for mistype in thread title!

 

[Lanhoj]

Pretty sure screws are screws...if not though all that would be different is the head. Order a set of tools online and bring it to them in HK.
I'm in Thailand on a Canadian GNex too...hope I do get told the same thing if I need to get it repaired.

 

[54321bammm]

Just contacted customer support in North America. I was told that INDEED they use different screws and different parts. I have been told to email them to see how I can be warrantied. I'm not betting on that though. Not very good customer service at this point if you ask me.

 

[Lanhoj]

Just contacted customer support in North America. I was told that INDEED they use different screws and different parts.

They probably mean different screw heads...not different length or type of screw.
That's still odd though.
G'luck

 

[starmichael]

I had same issue and its under warranty, they emailed me back samsung canada and said 30 jus to look at it and then cost to repair and i said its under warranty and there response was its not a known issue and phone was like a week old and i just put in sim card and went to use diff.sim and it jammed. Now i have a 500 paper weight, had an iPhone off.warranty and they gave me diff phone for free. Sad to see samsung people treat us bad.

 

[Jonneh]

My experience with returning my first GNex to Samsung for repair (within warranty, too) wasn't so great either. Honestly, for the next Nexus I will be crossing my fingers for a manufacturer other than Samsung. I love this phone but hate its radios and faulty microUSB ports and Samsung customer support.