Call not sent message

[AC Question]

When i try to make a call from my samsung galaxy s7 edge i get a pop up saying call not sent

 

[B. Diddy]

Welcome to Android Central! Is this for any call, or only to certain contacts? How's your cell signal?

 

[graham666]

this is for all calls. my internet and text work and I can get calls.

 

[graham666]

i have a signal when i dial but when i finish dialing i get a block sighn

 

[B. Diddy]

It would still be helpful to know what your cell signal strength is like. If it's on the borderline, it's possible for you to receive calls intermittently, but not be able to make a call. Look in the Settings>About Phone menu for a Status category, and see what the cell signal strength is. Or install an app like GSam Battery Monitor, which also has a nice cell signal strength graph.

Have you also asked your carrier about this? They might want to try a new SIM card.

 

[graham666]

signal strength -114 dbm 26 asu i have tried a new sim

 

[B. Diddy]

That's not very good at all: http://www.tested.com/tech/android/557-how-to-measure-cell-signal-strength-on-android-phones/. Does this happen when the the cell signal strength is better?

 

[graham666]

yes it has been like this since friday

 

[B. Diddy]

Sorry, are you saying that the calls don't get sent even when the cell signal strength is good (i.e., more like -70 dbm)? Or do you mean the signal is always that bad (i.e., more like -114 dbm)?

 

[graham666]

yes even with a good signal I cant make calls

 

[B. Diddy]

Have you asked your carrier about this? Bring the phone into one of their stores and demonstrate the call drops.

 

[graham666]

I will take my phone on friday

 

[graham666]

I have been to O2 they done a sim swap and its still the same they said its the phone

 

[B. Diddy]

Have you already tried a factory reset? If that doesn't help, then try using Smart Switch to reinstall the firmware: http://www.sammobile.com/forum/showthread.php?t=29914

 

[graham666]

i done a firmware reinstall and I can now make calls
thank you for your help

 

[billant]

Same exact issue here with a Note10, shows "Call not sent."
I have tried several active sim cards from different carriers which work fine in other phones, but in the Note10 I can only access the web and text. When trying to make a call with full signal bars and LTE next to it, it just shows "Call not sent". I've done all the usual restart, full factory reset from the recovery menu, even reflashed it via Odin with the latest firmware three times then factory reset again, but Nada! No bueno! lol Samsung has screwed up this time, it seems to be a hardware problem.

 

[mustang7757]

Same exact issue here with a Note10, shows "Call not sent."
I have tried several active sim cards from different carriers which work fine in other phones, but in the Note10 I can only access the web and text. When trying to make a call with full signal bars and LTE next to it, it just shows "Call not sent". I've done all the usual restart, full factory reset from the recovery menu, even reflashed it via Odin with the latest firmware three times then factory reset again, but Nada! No bueno! lol Samsung has screwed up this time.

You have warranty ask for a replacement.

 

[sbi]

This is not a phone or carrier issue, this is a Bluetooth issue. I have the same exact problem with Samsung Galaxy S10+. Whenever I have Bluetooth connected to the phone - could be headset, or my car's system - sometimes the first call will go out but when I try to dial another number I get CALL NOT SENT. Turn the BT device off or turn BT off on the phone altogether and you will be able to complete the call. Extremely frastrating.

 

[B. Diddy]

You're not the only one: https://forum.xda-developers.com/galaxy-note-10+/help/call-sent-error-android-10-beta-t4021141/page2. If you have Google Voice, that might be the problem. Otherwise, I'm not sure if anyone else has figured out a solution regarding the Bluetooth part.

Have you already tried Reset Network Settings?

 

[dandv]

This is not a phone or carrier issue, this is a Bluetooth issue.

I have the same issue without any Bluetooth involved.

I'm using a Huawei P30 Pro in Romania, and out of 3 operator SIMs I've tried, only one (Telekom) let me make calls. The other two (Vodafone and Orange) didn't let the phone make calls.

I've accepted all provisioning messages, and went to both Vodafone and Orange stores for technical help. They couldn't do anything.

Then I popped in a Telekom SIM and making calls from it just worked.