Calling in about eris problems.

[somdfisher#AC]

Don't waste your time. I've had issues for a while now and they are over nighting a 5th Eris to me. the first 3 came from emailing. They know about the software issue but they have been told to just keep replacing it. This comes from a friend of mine that works at a cooperate store.

 

[Ratchet]

5th? I'd have flown off the deck, then again, I was polite and respectful throughout my whole ordeal. Everyone that I know of (20 or so folks just locally) have all called VZW direct and after the 3rd meltdown, were offered a different phone.

 

[somdfisher#AC]

I am a supervisor in a telecommunications field, so I know how to treat people on the phone since I get the flipping out people all the time. I stayed calm but the last lady was rude and after I got off the phone with her, I called back and talked to a supervisor and got some where towards a resolution.

 

[Ratchet]

Somdfisher, sounds like you got all the bad apples from several groups at once. At least you were able to get it moving the right direction though.

 

[mikeyonline]

So got my third phone last night, technically I can recreate the problems I've been having with the first two phones, so it's only a matter of time when i call back in.

So the question is what phone to go with, I sort of want a keyboard I've decide. I work with a guy that just got the LG ally and it seems pretty snappy. Thoughts??

 

[Tmak04]

Hey everyone... I just got my 3rd replacement on my eris...the phone is veeeeerrrry laggy and im missing calls i called verizon and told them about my issues and they told me to go to the store and have them take a look at it... i want to upgrade or get a different phone because i am missiing very important calls... how do i go about asking them for a different phone... do i wait for them to offer or should i bring it up my self? any help would be great thanks!

 

[somdfisher#AC]

I just told them that I'm getting tired of going through this process and I need a resolution. They sent me an email saying that the only thing I can do is pay full price for a new phone, but what they don't tell you is they have spare phones for replacement. If they say you have to buy a phone for full price tell them canceling service would be cheaper.

 

[Tmak04]

Just got an email was told they would give me a curve 2 or storm... ask for a MOTO Droid or incredible I will keep u posted

 

[Tmak04]

They said they have no pre owned droids I said I do not want a bb and I would rather switch service she just emailed me back telling me she checked and there are no pre owned devices avaiable and i would have to pay for the one year deal which is not something i can do! any ideas?

 

[somdfisher#AC]

I got my droid ordered Tuesday, I doubt they would be out. How long have you had the Eris? I only had mine since May. If you had it longer than a year its harder to get through.

 

[Tmak04]

i got my on christmas... should i call in or keep trying?

 

[Tmak04]

should i call customer service?

 

[somdfisher#AC]

That's how I got where I am. I actually talked to a supervisor after they offered my 5th phone. Stay calm with them while on the phone.

 

[Tmak04]

well they just offered me a new droid with a 2year contract... they said they are out of pre owned droids so its $150 with mail in rebate

 

[somdfisher#AC]

Not too bad. Better than the Eris.

 

[Tmak04]

Did you get a referb

 

[somdfisher#AC]

Yeah. I got a certified like new.

 

[mikeyonline]

blah rooted my 3rd eris they sent me and I'm running 2.2 now. So much better...

 

[Ratchet]

well they just offered me a new droid with a 2year contract... they said they are out of pre owned droids so its $150 with mail in rebate

Ouch. I'd call and ask them why should you have to pay out of pocket and extend YOUR contract based on a faulty device(s) that THEY sell. If they expect the above mentioned because of the fact that they can't provide a refurbished unit, well, at this point I would probably express a *lil* aggrivation. Ask about an approximate estimate on when one might be available. If they can't provide an answer, ask for someone who can.

 

[Tmak04]

well i will be getting my moto droid on Thursday!... now I will miss this phone so much i love it but it just got to frustrating... I was very nice and told them over and over how unhappy i was and i was able to get a referb phone... thanks to everyone on here! take care...