Camera Issue Software?? Hardware?

[SX75C]

So this is my brand new xperia z5C something definitely wrong here i think only had it one day. Any ideas? Doesn't happen all the time however most of the time it is. Cant see anytihing in the forums with this same issue. Plus its getting rather warm on the backside.

tried diferrent resolutions,
tried updating the android version,
tried factory reset,
apps like snapchat and a free camera app worked fine.
thought maybe it was caused by memory shortage with lots of apps open. closed it still happens.

Cheers.

Ben

 

[yubeie]

It's a strange software glitch mostly as other camera apps work fine. Did you try clearing stock camera app cache and start fresh?.. also make sure you are running the latest firmware. 152 or. 200 in some regions.. lastly you may try running pc companion and perform a repair

AC@OPO

 

[yubeie]

also don't mind me asking.. what color is the device and where did you buy? I jist ordered mine from Amazon 2 days back.. just a little worried with all these issues being reported..

AC@OPO

 

[SX75C]

Hi, Thanks for the reply, I will try find out the firmware and update if possible. One of the free apps is also doing this also. Mine is black/grey-black and bought in Australia. Pretty annoyed. everything else on the phone seems to work pretty sweet but this is obviously a problem.

 

[SX75C]

......

 

[raqball]

That is odd... 1st time I've ever seen this from a Sony camera. I am on Firmware .200 and there was also a recent camera update in the 'What's New' Sony app. I'd try a factory reset as a last resort if the other suggestions don't work. If all of these fail to resolve the issue then you might have just gotten a defective device that needs to be replaced.

@yubeie, what's 'all these issues' that you mention? My Z5C has been rock solid and flawless so far. Every type of device sold and from every manufacturer is going to have a few bad apples in the bunch. Samsung, LG, Apple, HTC ect. You name the manufacturer and there are defective units..

Also, if you ordered from Amazon then you have 30-days to return it. 30-days should be more than enough time to fully test the unit for defects and faults.

@SX75C, you say the unit gets hot. What are you doing when it gets hot? Early versions of the 810 processor had some heat issues. Look on your box and see what the SI # is. Also what ver # is listed?

 

[SX75C]

SI 1298-2096 rev2

Posted via the Android Central App

 

[SX75C]

Got hot just setting up apps I think. And possibly playing with camera. Shop where I bought it said to try hard reset. I had already tried factory reset.

Hard reset I think is power and volume up. Vibrates 3 times goes off. Someone else speaks of using pc companion for it but seems like rubbish.

Posted via the Android Central App

 

[raqball]

If the camera issues continue after trying all that then I'd say you have a defective unit that needs to be replaced..

My unit has gotten warm a few times when pushing it, but it's never got what I'd consider as hot. The 810 does get warmer than other chips but the updated version of it is much better than the original.