Can I get a exchange abroad?

[umadmate]

Bought the Note 7 while I was in the the US. For personal reasons I had to return to the UK earlier than I anticipated. Now I'm stuck with a phone I can't use. Called Samsung US and UKnd none of the reps have any idea of what to do

 

[SpookDroid]

As of right now, you need to get it replaced in the place of purchase. So not only do you need to replace it in the US, but also from the store/carrier/outlet you got it from. Said vendor MIGHT be able to help ship abroad, though.

 

[umadmate]

Absolutely terrible Service. Samsung have bounced me in between UK and US each time saying someone would contact me back and havent.

At one point the rep from US said I should continue using my phone! Even though I checked the IMEI and it a dangerous one. Even if it wasn't thats such terrible information - Wish I had recorded them saying that.

Anyway. Still without any phone