Can i replace this phone? (S8+)

[zigaliro]

Hey,
So basicly when I got the phone, the phone had a red screen issue. The screen was a little red on the left side(and it still is). It bothered me, but because the place to replace the phone was too far away, I never went there to replace it.

But now today(it just happened), the phone has a little crack on the right side. I don`t know how it happened, I was outside and when I came back, the phone had a crack on the right side. It didn`t fall down, i didn`t accidently hit anything with it(at least not that im aware of), I had it in my pocket the whole time, so I have no idea how the screen broke.

Now my question is, can I still replace the phone due to red screen problem? Or they wouldn`t do it because the screen is broken?

 

[Aquila]

Now that it's damaged the warranty process probably will not replace it, however it'd be best to ask Samsung that directly. Do you have insurance on the phone?

 

[Jaycemiskel]

More than likely, they won't replace it now. Any physical damage pretty much voids the warranty unfortunately. If you have insurance, I would just put a claim through and pay your deductible.

 

[anon(7901790)]

Did you get directly from Samsung or from your carrier?

If you got from your carrier, then take it to the them and explain what happened. They may do a warranty replacement anyway.