Can I return SGN for scratch on screen?

[dimsdale]

So, I managed to scratch the screen on my Verizon SGN. It's kind of a bad one.

The phone was purchased at a VZW corporate store in the US on a $200+ mo credit card.

I would definitely pay the $35 exchange fee to start over again with a screen protector.

Given that I'm still within the extended return period (until Jan 15, accd to my receipt), can I do it?

Can I go into the VZW store and make this happen somehow? Any suggestions most welcome!

 

[yapkuen]

I don't have much personal experience returning phones to VZW, but I highly doubt it. Being within a return period won't really save you from damage that you caused to the phone, unfortunately. If you have insurance you can pay the deductible, which will of course be higher than $35, but it'll still give you the chance to start over with a screen protector.

Out of curiosity, do you know how the screen got scratched?

 

[Jaycemiskel]

So, I managed to scratch the screen on my Verizon SGN. It's kind of a bad one.

The phone was purchased at a VZW corporate store in the US on a $200+ mo credit card.

I would definitely pay the $35 exchange fee to start over again with a screen protector.

Given that I'm still within the extended return period (until Jan 15, accd to my receipt), can I do it?

Can I go into the VZW store and make this happen somehow? Any suggestions most welcome!

Nope you can't. The phone can't have damage for you to exchange it and if they somehow missed it they would eventually add it to your bill. You can always use your insurance as the poster above me mentioned.

Sent from my Galaxy Nexus using Tapatalk

 

[brandonx1000]

this is correct...once you damage a device, the return window will end and it's your device

 

[dimsdale]

Out of curiosity, do you know how the screen got scratched?

I've been using the Verizon branded holster that came out on launch day. The phone is in a shell that slides into the holster. As anyone who has it will know, your shirt continually gets caught in the holster when you re-holster the phone. Really big PITA.

I think my shirt got caught in there on the first day and that's how it happened. It's a really long scratch.

 

[Run L1ke H3LL]

I've been using the Verizon branded holster that came out on launch day. The phone is in a shell that slides into the holster. As anyone who has it will know, your shirt continually gets caught in the holster when you re-holster the phone. Really big PITA.

I think my shirt got caught in there on the first day and that's how it happened. It's a really long scratch.

i doubt that your shirt scratched it. you should be more careful where the screen goes if you dont have a screen protector on.

that being said, i doubt VZW will do anything for your situation since cosmetic damage is no ones fault but your own.

 

[dimsdale]

What if they don't notice it?

Can I use tele-sales for this swap?

 

[jafels]

How about you just man up and pay the insurance premium and get a replacement. Why should anyone have to foot the bill for your mistake/accident?

 

[ultravisitor]

What if they don't notice it?

Can I use tele-sales for this swap?

You can, but when you send your phone back and they notice the scratch, they'll likely just charge you full retail for the device.

 

[youngzayiles]

Lol here we go with one of these threads. All I can say is use a screen protector next time if scratches bother you. Otherwise just deal with it or call insurance. They will not let u take it back so u might as well chalk that up for a loss.

From the best android phone PERIOD. Galaxy Nexus.

 

[ryangeno]

ANd it's your F up.. Why should someone else pay for your irresponsibility?

 

[dimsdale]

Can you buy insurance after the fact? What's the deadline?

Sent from my Galaxy Nexus using Tapatalk

 

[jafels]

where is the facepalm smily when I need it

 

[Jaycemiskel]

Can you buy insurance after the fact? What's the deadline?

Sent from my Galaxy Nexus using Tapatalk

They might let you add it, but I'm pretty sure that is fraud. Something that isn't discussed here on the forums if I recall correctly.

Sent from my Galaxy Nexus using Tapatalk

 

[jafels]

So you wanted to foist your screw up on Verizon.....now you want to lay it on the insurance company you were to cheap to buy insurance from.....its called personal responsibility. Either live with it or buy a new one....stop trying to scam your way into somebody else paying for it.

 

[voodootomato]

the answer is NO

 

[slopokdave]

Ease up on the guy. He clearly doesn't know.... doesn't sound like he is trying to scam anyone, except if you tried to pass it off w/o them noticing.

First try and get insurance added since you are still within your trial period. You can probably do this over the phone. If not, go into the store and ask nicely. Or vice versa.

 

[dimsdale]

Does an insurance claim get you a new phone or a refurb?

 

[ultravisitor]

It gets you one without a scratch on the screen. Is that what you want?

 

[yosteve]

Tell me this seen doesn't get scratch this easily