Can rooting be accidental?

[AC Question]

Galaxy s6 refused to boot up or turn off but refused fix under warranty as they say it is rooted. I never lend my phone and did not know what rooting meant until I looked it up so how can it happen outside my control?

 

[nahoku]

Probably something tripped the knox counter... normally root, but have heard cases where Helium backup has done it too. Did you buy the phone brand new from a store or carrier... or was it a used phone? In any case, if Samsung is refusing warranty, then your next stop is a repair shop.

 

[anon(632115)]

Please describe the problem with the phone in more detail