Can someone explain why my phone reset?

[marthaHoopkins1976]

I'm using a samsung A01 with android 10. I was filling out a payment form on X browser and writing my credit card details. A notification popped up from google asking me to save the card details. I tapped "not now" and my phone reset! Right then and there before I could submit the form the phone reset. Nothing was deleted I think (and hope). I attempted to fill out the same form on the same browser and fill in the same details. The same "save card details" notification appeared. I tapped "not now" and the phone restarted again. I tried filling out the form on samsung internet and everything went smoothly. The pop-up didn't appear and the phone didn't restart.

Does anyone know why this happened? I have never encountered anything like this before

 

[B. Diddy]

When you say it "reset," do you mean it simply rebooted (like a power off/power on cycle? Or did it actually do a full factory reset, meaning you had to set the phone back up as if it were brand new?

 

[marthaHoopkins1976]

When you say it "reset," do you mean it simply rebooted (like a power off/power on cycle? Or did it actually do a full factory reset, meaning you had to set the phone back up as if it were brand new?

it was a regular reboot (power off/power on). It thankfully wasn't a factory reset. that would have been a nightmare

 

[B. Diddy]

It sounds like it could be a glitch with X Browser. You could send feedback to the developer from within the app's settings.

I'd also be a little cautious about saving sensitive information to that browser, unless you trust the developer completely.

 

[mustang7757]

That sounds like a browser/App crash , check device Care in settings see if anything is crashing there.

 

[mustang7757]

I'll move this to the Samsung A series forums

 

[marthaHoopkins1976]

That sounds like a browser/App crash , check device Care in settings see if anything is crashing there.

there's no record of a crash. the mystery continues.

 

[mustang7757]

there's no record of a crash. the mystery continues.

That is strange, see if it happens again.