Can you walk into Google and ask for repair or replacement of a Nexus 5?

My wife already broke her screen, Google couldn?t do anything, she had to send it to LG.

Posted via Android Central App
 
Well, there's really nowhere to "walk" into.

I've heard that Google will express replace devices, depending on the issue.

What's the "design defect" with your device?

Posted via Android Central App
 
If the phone just arrived and it's defective, you can return it and get a replacement. Call the Google customer service number. Once the return period expires, you'll need to deal with LG directly for a warranty repair.
 
My wife already broke her screen, Google couldn?t do anything, she had to send it to LG.

Posted via Android Central App

Any particulars you could share would be great - how much, how long it took. Cracked my screen over the weekend.

Posted via Android Central App
 

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