cannot click on phone numbers to dial out directly from the email app or the outlook app

[billbrobaggins]

Re: Question for (2014) Moto X owners..

I'm on stock 5.0 on my Moto X Pure Edition and I can click numbers in the Gmail app. Now, I do use a gmail account, not IMAP. Could that have something to do with it? Since I imagine you all have Google accounts for your Android phones, could you test it using your gmail address and see if you can click the link in that case?

Edit: I will say, I do see issues on some websites. It's about 50/50 as to websites that work and those that don't. Basically, if they properly use the tel HTML tags then it will work, but if it's just a phone number in plain text on a website it will not. In gmail though even plain text e-mails come through with the phone number working for me.

He can click numbers on his gmail.com email just not our companies IMAP ported through Gmail, seems like there should be a simple fix

 

[raptir]

Re: Question for (2014) Moto X owners..

He can click numbers on his gmail.com email just not our companies IMAP ported through Gmail, seems like there should be a simple fix

Well, that seems like something Gmail is doing on the server side then, possibly to avoid a patent issue with doing it on the device.

 

[billbrobaggins]

Re: Question for (2014) Moto X owners..

Well, that seems like something Gmail is doing on the server side then, possibly to avoid a patent issue with doing it on the device.

The confusing part is that i ported my IMAP through gmail on my note 4 and im able to click on the numbers

 

[raptir]

Re: Question for (2014) Moto X owners..

Maybe Samsung does something at the system level while Motorola doesn't?

 

[Lilo L]

Re: Question for (2014) Moto X owners..

I hope this helps somebody, but I'm on lollipop and I noticed that if you double tap a phone number it will in fact open up and call out even though it is not a link. This works for my outlook app. I haven't tested it on any other email app.

 

[paranjr]

I recently bought a ZTE Axon 7 mini and have the same issue. But, I have found a workaround. From outlook emal I select the phone number by holding the finger on the number and lightly traversing it over the number. This highlights the number and I get a context menu above the selection. I select COPY. I then open the dialer by clicking the Phone icon. just above the dialpad there is an whitespace vacamt area. I press on it and select PASTE from context menu. Then just click the phone icon button. It dials the number. I tried this on may IMAP email set thru Outlook and also companymail set up through exchange. It worked in both cases. Not as ser friendly as iPhone; but with a couple of more clicks got the same effect. I also have a similar annoyance. If I am busy, iPhone used to let me send a text that I cannot talk right now. This is not possible to set up on theAxon Mini according to ZTE. But an app called QTEXT gives me this ability. Again, not as soomth as iPhone, but basically the same thing with an additional click and an App that just costs $2.