Cannot get into my note 4!

[AC Question]

I cannot get intoMY NOTE 4 WHICH HAS BEEN ENCRYPTED BY OUTLOOK EMAIL. I recently got a new note...but need to use my old note to retrieve pjotos etc. Every time I enter the lock screen password..it powers off. I have to remove the battery before it will poweres on again. Help!

 

[B. Diddy]

Welcome to Android Central! I doubt it has to do with encryption. Are you able to get into the phone if you boot into Safe Mode? https://support.t-mobile.com/docs/DOC-28897