Cannot get to Gmail inbox

[WarnerYoung]

My mom has an S20 FE like me, but she's running into a problem I've never seen before. Occasionally, her Gmail app will only show the actual mail message (like when you click an email to read it). She can swipe left/right to read other emails. But there is no back arrow at the top to return to the Inbox. As far as I can tell, there's no way to do it at all. The system back button at the bottom will return her to the home screen.

If I kill the Gmail app, the next time it's opened, it will show the inbox, but soon after, it gets stuck again. Anyone have any ideas?

 

[B. Diddy]

Is this only when she taps a Gmail notification to open an email?

 

[mustang7757]

Can try resetting the Gmail app by clearing data then force stop

 

[WarnerYoung]

B. Diddy, no, it happens even when opened from the app icon.
mustang7757, thanks. We'll try that.

 

[bjones7134]

Has anyone found a fix for this? All my android devices act this way, for the past few months.