Cannot mount a USB drive

[sean451]

Good day, i was hoping someone could help me out with an issue I am having. I have an LG G4 with the latest android update installed. I also have a 1 TB USB drive that has a bunch of my movies on. In the past with my LG G3 I was able to connect my USB drive with a OTG cable and be able to view all the content on the HD. Ever since I got my LG G4 though i have not been able to do the same thing. At first I thought it was because of the latest android update however I tried connecting my HD to my friends Samsung device which has the latest android update and my friends Nexus 5 and the HD works on both devices. I have tried doing a factory reset thinking maybe i messed up one of the settings. Has anyone had this same issue or can offer me any guidance?

 

[B. Diddy]

Moved to the G4 forum, since this sounds like it might be more of a device-specific issue.

 

[SpookDroid]

Have you tried a different USB stick with the phone? I wonder if there's a specific compatibility issue with that brand/stick. I've seen reports of AT&T's G4s having OTG issues, to, so that might be a carrier-induced bug as well.

Or it could be that the stick you're using is drawing more power than what the G4 can give, but I don't think this is the case because you've used it with other phones.

Lastly, try checking if your phone DOES support OTG. A few 'OTG Checker' apps are in the Play Store that might help.

 

[sean451]

I habe tried plugging in a regular 16gb stick and it mounted fine.

 

[SpookDroid]

Then it's definitely either a compatibility issue or the 1TB drive needs more power than what the G4 can supply. If the latter is the case, you can get a 'powered' OTG cable that you would plug in one end to the phone and another end to a charger to supply the extra 'juice'. This is needed for most external hard drives, but not a lot of USB 'sticks'.