Can't activate new S7

[kgilbertsen]

When going through the steps to activate the S7, I get to the point where I choose which phone number I want to port to the S7. I choose it, and the next screen tells me 'We're sorry. Your current plan is not compatible with this device. To continue, you will have to select a new plan.'

My current plan has 4 phone lines - my S5 and three Apple 5 & 6's. Why on earth would my current plan NOT be compatible with the S7? I don't want to change plans. And no one at Sprint said anything about having to change plans with the S7. I'm hoping it's something simple to resolve. Otherwise, the new phone will likely go back.

 

[bchain996]

Are you using a pre existing sim or the one that came pre installed?

 

[dpham00]

Which variant?

 

[kgilbertsen]

Are you using a pre existing sim or the one that came pre installed?

SIM came with the new phone

 

[bchain996]

Do you have your old sim? Or did you call and activate it?

 

[kgilbertsen]

Which variant?

I'm not sure what you mean...

 

[kgilbertsen]

Do you have your old sim? Or did you call and activate it?

The old sim card is in the old phone. I'm activating the S7 right through the phone.

 

[bchain996]

Put in your old sim and try that. He means which carrier

 

[kgilbertsen]

Put in your old sim and try that. He means which carrier

Ah, thanks. I'll give that a try...

 

[kgilbertsen]

The SIM from the S5 is much too large to fit the S7...

It's a Sprint phone

 

[bchain996]

Okay you need to call sprint or go online and activate your new sim card

 

[kgilbertsen]

Okay you need to call sprint or go online and activate your new sim card

OK. Thanks. I think it'll have to be online right now - I think their customer service is not available until tomorrow. Appreciate your help.

 

[bchain996]

OK. Thanks. I think it'll have to be online right now - I think their customer service is not available until tomorrow. Appreciate your help.

Not a problem. Good luck let me know if you need anything else

 

[kgilbertsen]

Not a problem. Good luck let me know if you need anything else

I'm all set - activated online without a problem. Thanks again.

Now to be sure all the apps and data are all as they should be...