Can't activate visual voicemail (Unlocked P8P, carrier is T-Mobile)

[harbinger007]

Can anyone give me suggestions on what is going on? I've tried to activate visual voicemail several times without success. My P8P was purchased direct from Google and is unlocked. Visual voicemail worked fine with my P6P. TIA

 

[Ben_70]

Thank you for making this thread...you beat me to it. Same exact issue here. I was in touch with a T-Mo tech today and after several tries resetting my VM and "reprovisioning" (?) it, she put me on hold and talked to her supervisor. What I was told is that everything is set up correctly on their end and I just need to wait for Google to update the phone app (or send feedback to them). I was told it's a "known issue" with the P8/8pro. I can "dial in" to hear a VM or see it by using the T-Mo VVM app, but the tab on the G phone app for VM still says "can't activate." Annoying but not the end of the world.

 

[harbinger007]

Thanks, I'll just wait for an update then and quit trying to figure it out.

 

[jelp2]

I'm on TMO, my visual voice mail is has been fine. I just don't have transcriptions of old messages that were accessible on my old 7. New voicemail has text.

 

[mustang7757]

Try resetting the phone app by clearing its data then force stop

 

[harbinger007]

I just tried a force stop but don't know how to clear data. Please explain.

 

[mustang7757]

I just tried a force stop but don't know how to clear data. Please explain.

Long press the phone app then tap info>storage>clear Data

 

[harbinger007]

Long press the phone app then tap info>storage>clear Data

The options are "Clear storage" and "Clear cache". Which do I chose?

 

[mustang7757]

The options are "Clear storage" and "Clear cache". Which do I chose?

Clear storage then force stop One more time

 

[YankInDaSouth]

I ran into this too and clearing data on the phone app seems to have resolved it. Wonder if it's because I initially set my phone up without the SIM card and popped it in later

 

[harbinger007]

Do you lose call histories, etc. when you clear storage?

 

[mustang7757]

Do you lose call histories, etc. when you clear storage?

It should repopulate but always back them up

 

[harbinger007]

I did clear storage and do a force stop and the visual voicemail still can't get activated. Thanks for the suggestions.

 

[mustang7757]

I did clear storage and do a force stop and the visual voicemail still can't get activated. Thanks for the suggestions.

Check for an update in play store for phone app as there's a recent one

 

[harbinger007]

Check for an update in play store for phone app as there's a recent one

Looks like I'm current, I have version 116.0.569902160-pixel2023 updated Oct 12, 2023.

 

[mustang7757]

Looks like I'm current, I have version 116.0.569902160-pixel2023 updated Oct 12, 2023.

Yeah I'm on that also
Did you reboot the phone after clearing storage on the app? Sometimes needed

 

[harbinger007]

Yeah I'm on that also
Did you reboot the phone after clearing storage on the app? Sometimes needed

Yes, tried it twice and rebooted phone both times.

 

[mustang7757]

Yes, tried it twice and rebooted phone both times.

Give it a day if nothing happens reach out to Google support

 

[mustang7757]

Quick question you esim or sim card?

 

[harbinger007]

Give it a day if nothing happens reach out to Google support

Will do, thanks again for the suggestions.