Cant figure out the keypad

[cathywatkins]

Hello,

I just got my first smartphone and having trouble.

Sometimes when I call a business number, I would hear "press 1 for this, press 2 for that". With my old landline phone, I would just press a number on the phone and I would be fine.

But with my new htc evo 4g, there is no physical keypad, everything is touch screen. I am able to make the "soft" keypad appear. But when I press a number, the other line is not detecting my selection. It thinks that I did not press anything. I couldnt find an "Enter" button. I tried pressing # after the number but still nothing. Please help.

Regards,
Cathy

 

[Golfdriver97]

Welcome to the forums. Is this random, meaning the same business you call sometimes accepts the input?

 

[cathywatkins]

Just want to add that the number I called is also the same number that I used to call with my old landline phone. This means that the called number was able to detect my old landline phone just fine. Also, I was able to dial out using the "soft" keypad of my htc, so the keypad is somewhat working.

 

[Golfdriver97]

I am not sure what to suggest. Sorry.

 

[extraclass]

You might go to phone, menu, call settings and scroll to the bottom, set DTMF TONES to "LONG"

Hope this helps!