I have a sprint HTC ONE. It has the DOWNLOADS app loaded on it and I can find it through google search on the phone. It clearly exists on the phone and can be found in the settings > Apps > All Apps. Here is the problem, when I try to put it on one of my screens as a shortcut, it does not exist in the app drawer. So the only way to access is to go through Google search. On my old EVO 3D this was not a problem, I could place it on any of my panels. Any suggestions? Thanks 
