Can't receive downloads

[lorenzo3988]

I have a J7 Perx phone,and recently anytime i receive a mssg with mms,it won't download.
I've went from CDMA>LTE CDMA>Autonatic on mobile networks.Nothing changed.Can anyone help me with this?

 

[Laura Knotek]

Re: Can't receive downloda

It's possible that this is a result of T-Mobile buying out Sprint and shutting down the Sprint towers. Have you contacted T-Mobile and asked them?

 

[B. Diddy]

Re: Can't receive downloda

MMS requires a valid mobile data connection -- is your mobile data turned on? Have you made sure that your APN settings are correct for T-Mobile?

https://www.androidcentral.com/what-apn-and-how-do-i-change-it
https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

 

[mustang7757]

Re: Can't receive downloda

Can also try Google messages see if its ok on that

 

[lorenzo3988]

Re: Can't receive downloda

I had Virgin which was taken by Sprint,which has been taken by Boost.No hadn't contacted anyone.But what i DID do was go to settings>general mgmnt>reset.It reset all of my controls to original defaults.It worked.I also temporarily cut off wifi.Works like a charm.

 

[mustang7757]

Re: Can't receive downloda

I had Virgin which was taken by Sprint,which has been taken by Boost.No hadn't contacted anyone.But what i DID do was go to settings>general mgmnt>reset.It reset all of my controls to original defaults.It worked.

Glad to hear that