Photos sent by text won't download at all, keep getting errors. I have it set to auto-retrieve MMS. Mobile data is turned on. Is there a setting I'm missing?
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Verizon Galaxy S8 Can't receive MMS on stock texting app?
- Thread starter amyinva
- Start date
Some phones/carriers won't allow MMS over Wi-Fi. Try leaving cell data on and turning Wi-Fi off while trying to access the MMS message.
I am running into the same problem with my S8+ on verizon. I can disable Wi-Fi and sure enough the MMS comes through no problem. Problem is, I could receive MMS while Wi-Fi was enabled on my Pixel XL that was on Verizon so this doesn't seem like a case of the "my carrier is blocking this from happening the way common sense would lead you to believe it should work". It seems like a legitimate bug/problem.
Me and a co worker are having the same problem on Tmo. Can't send or receive MMS or group text messages while WiFi is turned on however just like you, when I turn off WiFi, they work. I had a Nexus 6 on Project Fi and had no issues whatsoever.
I noticed an issue this weekend in that Google's "Android Messages" won't send MMS while Wifi is connected. Just normal SMS would work. However, with Wifi connected, the default Verizon Messages+ app would send MMS just fine. Pretty annoying.
Leaving wifi off to retrieve an MMS is not a good answer. I rely heavily on MMS messages as my work sends group messages among employees. I need to hear the notification without manually turning off wifi. I also need to leave wifi on for several reasons including applications we use at work which require wifi. This is a serious issue for me which needs to be addressed by Samsung ASAP.
Have you lodged a ticket with Samsung support? Also, as noted above, have you tried other message apps?
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I installed Textra and it resolved the issue. Seems to be with the stock Android messaging app that it doesn't work on.
Morty2264
Ambassador
- Mar 6, 2012
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Textra is an amazing app! I've upgraded to the pro version and it was well worth it! Glad your issue is fixed!
Sorry so late in coming back to this. I switched to Textra, rebooted my phone and it's been ok since. Thanks all!
- Apr 17, 2012
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.I've been using Textra for a year now and this MMS problem is still happening on the GS8+. It's driving me crazy as my company relies on texting heavily for work.
tube517
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- Jun 28, 2010
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This is usually the answer. Turning off wifi calling is the first thing I do when faced w/this issue.
For T-mobile, I usually have to add a new APN setting with ipv4/ipv6 replacing ipv6 and keeping the other settings from the default setting.
- Apr 17, 2012
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This very well could be the problem. I don't have WiFi calling on at all and don't run into any issues with MMS on my Verizon S8 w/ Textra (or phones before it).
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