Can't receive texts

[blz2]

This problem couldn't be resolved at Verizon so I thought I'd try people that actually know something about phones (I had to show the lady where Settings is, then the Menu button in Backup Assistant).

So this morning I suddenly couldn't receive texts messages. My friend said he was receiving a message back immediately saying his text couldn't go thru. It was working 20 minutes earlier. I had multiple people try it, nothing. The Verizon idiots spent an half an hour (probably Google searching for answers) and determined it was a bad phone. Here's where Verizon gets a F.U. --- "Sir the screen is cracked and any damage to the phone voids the warranty, here is the paperwork to file an insurance claim for a new phone."

If the experts here can't figure it out, I'll call to cancel my line and see if that helps to overlook the crack and send me a phone.

Any ideas??

(I CAN send texts, make/receive calls & data works)

Thanks,
Brandon

 

[yodatom10]

This problem couldn't be resolved at Verizon so I thought I'd try people that actually know something about phones (I had to show the lady where Settings is, then the Menu button in Backup Assistant).

So this morning I suddenly couldn't receive texts messages. My friend said he was receiving a message back immediately saying his text couldn't go thru. It was working 20 minutes earlier. I had multiple people try it, nothing. The Verizon idiots spent an half an hour (probably Google searching for answers) and determined it was a bad phone. Here's where Verizon gets a F.U. --- "Sir the screen is cracked and any damage to the phone voids the warranty, here is the paperwork to file an insurance claim for a new phone."

If the experts here can't figure it out, I'll call to cancel my line and see if that helps to overlook the crack and send me a phone.

Any ideas??

(I CAN send texts, make/receive calls & data works)

Thanks,
Brandon

Are you rooted. Can you receive texts from other people have you tried pulling battery, Sim and turning airplane mode on and off.

Sent from my Jelly bean powered Galaxy Nexus

 

[blz2]

UPDATE: Called Verizon from my phone after noticing some odd error messages when I logged in on VerizonWireless.com. Turns out something needed to be reset on my account. The lady had it working in a matter of minutes. I almost spent $100 on a refurb for nothing. Why are cell companies so useless? The industry as a whole is pathetic.

And since I tried the factory reset like the lady said, I now have the joy of installing all my apps, accounts, widgets, etc again.