Ok this might take a minute. The other day I thought it would be a good idea to switch to Visible from Tmobile because I was looking to save some money. Well the experience I had with Visible was terrible and I didn't even make it to actually being a customer because I wasn't able to get the esim to work. After two hours of chatting via the web (since they don't have live customer service you can call), I said screw it I'm going back to tmobile. Mind you, I had already ported out my number, closed my Tmobile account etc. But Tmobile took me back, reactivated my account and I thought all was good. Until my sim wasn't working. I tried and tried and tried to delete the Visible sim and it would not go. Idk if that caused problems with my tmobile sim? I'm assuming. Anyway the next day I went into a Tmobile store and they gave me a new sim card. It didn't want to work at first and I thought oh no. But after some finagling it finally did and all was well in the world. Until it wasn't. Me and my boyfriend had been talking about getting a new plan at Verizon so I said sure, let's see how much more I can screw my phone up (I didn't say that, but that's what happened). So we go to Verizon and I get a new account and sim card. But guess what? The new sim card doesn't work AT ALL. Me, my bf, and the Verizon guy were all trying to see how to remove this old esim and it gives an error message every time: "Couldn't connect with sim, try again later". And I did, later and later and later and it still isn't working. So I decided to do a factory reset and just start all over. But guess what? When you do that it asks you if you want to remove all esims. I said SURE, that's what I've been trying to do this whole time!! But sure enough when I clicked yes to delete, I got the exact same error message. So I essentially can't even reset my phone to get rid of this thing. So now it's 11pm, I'm sitting here wondering what, if anything else I can do because I really don't want to get another phone. My bf thinks that maybe their esim never really got installed on my phone since there were issues, and so it's kind of just half living in my phone and making it so that I can't do anything? I've been dealing with this for 3 days now and I'm tired and frustrated. And yes I know, it's nobody's fault but my dumb self. I don't know though, why the new tmobile sim card worked earlier but the Verizon one wouldn't. Anyway, if you've read this far you're a trooper, and I appreciate any suggestions or feedback. (Samsung S20) Thanks!!