- Jun 28, 2015
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A few weeks ago I was using my phone and it just froze then turned off. Never to turn back on.
When the first replacement phone arrived and I noticed that it wasn't new, I immediately got on the phone asking for a new one. I paid for a new phone, I'm making Edge payments based on the price of a new phone, the phone is still under warranty, I believe I should receive a new phone as a replacement. If not, my Edge plan should change to reflect the price of a used/refurbished phone. They would not budge. I bring up this argument each time I have to call in for a replacement as well. Their reasoning for not sending a new phone is that their refurbished phones are refurbished to new quality and standards and are just as good as a brand new phone. Yeah right. And their argument for not changing my edge plan to reflect the price of a refurbished phone is because they can not change the terms of the contract. I keep saying that they already changed it. I bought and am paying for a new phone. But a new phone is not what is in my pocket. They've replaced my contracted new phone with refurbs.
G4 #2 arrived with a defective headphone jack. Headphones only worked on the left side. Tried different head phones and they all only worked on the left side. They worked normally on other devices.
G4 #3 caught fire in my pocket. It got so hot it damaged the battery causing to puff up and pop off the back cover. Also damaged the SIMM card, SD card and wireless charging cover. Something got so hot inside the phone, it burned through the plastic behind the battery and then into the battery. My first G4 used to get hot in my pocket. I soon realized the because of the "Knock On" feature, it was turning on by itself. Making selections, calls, texts ect while bouncing around in my pocket. Only did this while wearing my walking/running shorts. I found a way of turning off "Knock On" by using a different launcher. After that the overheating of G4 #1 stopped. Obviously G4 #3 had a different issue.
G4 #4 had a blotchy screen. For example white backgrounds were not evenly white. They were different shades of white. WiFi would turn on and off on its own and screen brightness would change on its own. Auto brightness was off. The after the recent update, it got very laggy. It would take a second to two to react to screen selections. Games and video would be choppy. It was like it was trying to do several things at the same time. But it wasn't.
Yesterday I called and told them about the problems with G4 #4. They wanted me to try things that I already had tried and agreed to send a replacement. I again asked to be sent a new phone. After over an hour on the phone and escalating the issue up, they still wouldn't send a new phone. They would rather continuously ship phones out overnight shipping and pay to ship broken ones back. At some point shipping charges will have to outweigh the price of a new phone.
This afternoon FedEx delivered G4 #5. I removed the battery from G4 #4, put it in #5, depressed the power button and....................... nothing. The phone is DOA. Immediately called them up and by no surprise, they still will not send me a new phone.
We will see how #6 is. I don't have high hopes.
Before my first G4 decided to turn off and never turn back on, it was a pretty good phone. All I have to judge them on now is a bunch of refurbs that never seem to work correctly. At this point and don't even want a G4 anymore. I'm sure its a great phone, just not a great refurbished phone. I can't even sell it to pay off my Edge plan and still have a good conscience. At least I can keep returning them under warranty, the next person probably won't be able to.
When the first replacement phone arrived and I noticed that it wasn't new, I immediately got on the phone asking for a new one. I paid for a new phone, I'm making Edge payments based on the price of a new phone, the phone is still under warranty, I believe I should receive a new phone as a replacement. If not, my Edge plan should change to reflect the price of a used/refurbished phone. They would not budge. I bring up this argument each time I have to call in for a replacement as well. Their reasoning for not sending a new phone is that their refurbished phones are refurbished to new quality and standards and are just as good as a brand new phone. Yeah right. And their argument for not changing my edge plan to reflect the price of a refurbished phone is because they can not change the terms of the contract. I keep saying that they already changed it. I bought and am paying for a new phone. But a new phone is not what is in my pocket. They've replaced my contracted new phone with refurbs.
G4 #2 arrived with a defective headphone jack. Headphones only worked on the left side. Tried different head phones and they all only worked on the left side. They worked normally on other devices.
G4 #3 caught fire in my pocket. It got so hot it damaged the battery causing to puff up and pop off the back cover. Also damaged the SIMM card, SD card and wireless charging cover. Something got so hot inside the phone, it burned through the plastic behind the battery and then into the battery. My first G4 used to get hot in my pocket. I soon realized the because of the "Knock On" feature, it was turning on by itself. Making selections, calls, texts ect while bouncing around in my pocket. Only did this while wearing my walking/running shorts. I found a way of turning off "Knock On" by using a different launcher. After that the overheating of G4 #1 stopped. Obviously G4 #3 had a different issue.
G4 #4 had a blotchy screen. For example white backgrounds were not evenly white. They were different shades of white. WiFi would turn on and off on its own and screen brightness would change on its own. Auto brightness was off. The after the recent update, it got very laggy. It would take a second to two to react to screen selections. Games and video would be choppy. It was like it was trying to do several things at the same time. But it wasn't.
Yesterday I called and told them about the problems with G4 #4. They wanted me to try things that I already had tried and agreed to send a replacement. I again asked to be sent a new phone. After over an hour on the phone and escalating the issue up, they still wouldn't send a new phone. They would rather continuously ship phones out overnight shipping and pay to ship broken ones back. At some point shipping charges will have to outweigh the price of a new phone.
This afternoon FedEx delivered G4 #5. I removed the battery from G4 #4, put it in #5, depressed the power button and....................... nothing. The phone is DOA. Immediately called them up and by no surprise, they still will not send me a new phone.
We will see how #6 is. I don't have high hopes.
Before my first G4 decided to turn off and never turn back on, it was a pretty good phone. All I have to judge them on now is a bunch of refurbs that never seem to work correctly. At this point and don't even want a G4 anymore. I'm sure its a great phone, just not a great refurbished phone. I can't even sell it to pay off my Edge plan and still have a good conscience. At least I can keep returning them under warranty, the next person probably won't be able to.
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