I wanted to thank everyone for their help in this thread and give an update. After trying everything, as well as a chat session with Sprint, nothing had worked so I accepted the idea that I was going to have to do a hard reset, which absolutely sucks because it takes forever to get a new phone to where I like it, but I thought before I did that I would try the soft reset one more time.
The Sprint rep that I chatted with had given me the code to do this, so I did it one more time, and low and behold, this time it worked. I did it once before while on the chat with the rep, but it didn't fix the problem, although at that time I also couldn't update my Profile, but after that soft reset, I was able to update my Profile. So short story long, the second soft reset was the answer and I'm back in business with the best phone I have owned to date. Thanks again for all of the help.