Can't send or receive pictures on my LG G2 from verizon

[Rachael Mullaney]

This is not a known issue, that is ridiculous and a cop out answer. We have 3 G2's in my family, another 5 or 6 at my work, and those are just the ones I have personal experience with and NONE of the have issues with sending or receiving SMS or MMS messages. The G2 is one else of the most popular phones on Verizon for the last 9 months and it is an excellent device in all regards. If there is a "known issue" with the G2 it is issues with the GPS which seems to effect less than 1% of handsets.

I agree if you had this issue it is a problem that you probably won't fix with software, it is most a Verizon, have a bad SIM card, or just got an unfortunate bad handset.

I hope your happy with your DROID Maxx, Motorola makes an excellent device, but I will be honest, it is no comparison to the G2 is terms of quality or battery life.



Sent from my Samsung Galaxy Note Pro 12.2 using Tapatalk

I say it's a "known" issue because apparently it's a Kit Kat issue and there's no "fix" for it until Sept/October. I also say "known" b/c if you do a quick google search or a search on Verizon's forums you'll see hundreds of posts about people having issues with this. As for your dozen G2's..have they all been updated with the Kit Kat version 4.4.2...if so, then you're lucky you're not having issues. Knock on wood it stays that way for you.

I will say I went into a verizon store ready to swap out for the Droid Maxx (which by the way has a better battery than the G2...3500 vs. 3000) but the guy there said he owns the G2 and convinced me to do a factory reset and to start out with using Hangouts. This app came preloaded on the phone but wasn't the regular messenger app. He said he'd always used that one and maybe that's why he never had any issues. So, I'm giving that a go and crossing my fingers. I've heard others say that it's only a temporary fix.

Maybe it is just a bad phone....I've also noticed a bit of lagging when trying to take pictures (especially in low light) too. I may swap it out if it starts acting up again with MMS.

 

[ffejjj]

I say it's a "known" issue because apparently it's a Kit Kat issue and there's no "fix" for it until Sept/October. I also say "known" b/c if you do a quick google search or a search on Verizon's forums you'll see hundreds of posts about people having issues with this. As for your dozen G2's..have they all been updated with the Kit Kat version 4.4.2...if so, then you're lucky you're not having issues. Knock on wood it stays that way for you.

I will say I went into a verizon store ready to swap out for the Droid Maxx (which by the way has a better battery than the G2...3500 vs. 3000) but the guy there said he owns the G2 and convinced me to do a factory reset and to start out with using Hangouts. This app came preloaded on the phone but wasn't the regular messenger app. He said he'd always used that one and maybe that's why he never had any issues. So, I'm giving that a go and crossing my fingers. I've heard others say that it's only a temporary fix.

Maybe it is just a bad phone....I've also noticed a bit of lagging when trying to take pictures (especially in low light) too. I may swap it out if it starts acting up again with MMS.

Mah is not the only factor on how well your battery performs, it's also how the phone is optimized to use the battery.

For me Handouts would not be a viable replacement for messaging because it's dependant on a data connection

Sent from my EVO using AC Forums mobile app

 

[acejavelin]

It's not a known issue... I use the stock messaging app and everything works fine.

Sent from my Samsung Galaxy Note Pro 12.2 using Tapatalk

 

[simon_lefisch]

I say it's a "known" issue because apparently it's a Kit Kat issue and there's no "fix" for it until Sept/October. I also say "known" b/c if you do a quick google search or a search on Verizon's forums you'll see hundreds of posts about people having issues with this. As for your dozen G2's..have they all been updated with the Kit Kat version 4.4.2...if so, then you're lucky you're not having issues. Knock on wood it stays that way for you.

I will say I went into a verizon store ready to swap out for the Droid Maxx (which by the way has a better battery than the G2...3500 vs. 3000) but the guy there said he owns the G2 and convinced me to do a factory reset and to start out with using Hangouts. This app came preloaded on the phone but wasn't the regular messenger app. He said he'd always used that one and maybe that's why he never had any issues. So, I'm giving that a go and crossing my fingers. I've heard others say that it's only a temporary fix.

Maybe it is just a bad phone....I've also noticed a bit of lagging when trying to take pictures (especially in low light) too. I may swap it out if it starts acting up again with MMS.

Have you tried this?

http://apn-settings.com/verizon-4g-lte-apn-settings-detailed-configuration-steps/

Also have you tried another messaging app like handscent or 8sms? Have you tried another sim card? Or as I mentioned before, swap out the phone for a new one. If it still continues on the new G2, change phones if you like. If not, then it was obviously a bad phone.

And for what its worth, most of the Verizon reps don't know **** about phones. They follow a script. They have no clue what to do beyond that script. I've gone in and schooled some of there supposed "tech support" people, and everything I know if from reading forums and messing up/restoring my own phone.

 

[MolecularGraph]

Hangouts doesn't use data to text. Unless you're sending pictures. Same as the native SMS app.

Sent from my VS980 4G using AC Forums mobile app

 

[ffejjj]

Hangouts doesn't use data to text. Unless you're sending pictures. Same as the native SMS app.

Sent from my VS980 4G using AC Forums mobile app

Than yours is different than mine.

Turn off data and try to send a text...

Sent from my HTCONE using AC Forums mobile app

 

[acejavelin]

Than yours is different than mine.

Turn off data and try to send a text...

Sent from my HTCONE using AC Forums mobile app

Tried it here, works fine to send and receive SMS with all data off using Hangouts on both Nexus 4 and G2.

 

[ffejjj]

I just updated mine and I still can't. I must be missing something in the settings. Admittedly I haven't used handouts a lot but it seems like a simple enough thing

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[MolecularGraph]

Yeah before I posted that I turned off my data and tried to make sure I wasn't lying to you.

Sent from my VS980 4G using AC Forums mobile app

 

[MolecularGraph]

So I should specify mine works fine without data.

Sent from my VS980 4G using AC Forums mobile app

 

[acejavelin]

I just updated mine and I still can't. I must be missing something in the settings. Admittedly I haven't used handouts a lot but it seems like a simple enough thing

Sent from my HTCONE using AC Forums mobile app

Make sure you tap the lower left corner and select SMS... On many contacts it will default to Hangouts instead of SMS.

 

[inceyet]

i had the same issue... I actually had to do several factory reboots then after which it kept happening so they sent me another phone and again it started happening again. so long story short had to do another reset >:\ then started going through all the apps i was using ad found out that the clean master app was the culprit to the madness. Since i removed it no issues with sending or receiving mms. However phone glitches like crazy when you turn off your data which makes me mad, due to the fact that i'm on wifi 99% of the time so i wanna turn it off so not to use my data, which i have a small data plan. Not to mention the over heating issue and battery drain as well.

 

[scottysize]

This is a known issue with the LG G2 phone. After doing tons of research on it and talking to many different reps at Verizon I've decided I'm taking my phone back. Thankfully I'm still in the return window, having just gotten it a little over a week ago. I'm really sad about it but don't want to wait around until September when the supposed "fix" will come through for it. I've been researching the Droid Maxx and I'm pretty sure I'm going with that one. Don't waste your time with any of the supposed "fixes" you may read about online anywhere...none of them seem to work.

I'm sorry Rachael, but this is not a known issue. I have 2 LG G2's and both can send and receive MMS just fine with the stock messaging app. Now VZW's new messaging app might have issues on 4.4.2. I'm not sure as it was working fine when I had my M8, but I didn't install it on the G2 because of the possible MMS issue associated with the VZW Messaging app. Please do not tell people that there's a known issue with the stock messaging app as that simply is not correct.

 

[kylelipp]

I'm sorry Rachael, but this is not a known issue. I have 2 LG G2's and both can send and receive MMS just fine with the stock messaging app. Now VZW's new messaging app might have issues on 4.4.2. I'm not sure as it was working fine when I had my M8, but I didn't install it on the G2 because of the possible MMS issue associated with the VZW Messaging app. Please do not tell people that there's a known issue with the stock messaging app as that simply is not correct.

You guys are misunderstanding. A "known" issue just means a consistent issue. There are obviously tons and tons of people that are having issues sending and receiving MMS with their G2's after the 4.4.2 update. And guys anecdotal evidence, while valid for you, doesn't have much weight when there are hundreds or thousands of other people having the problem.

 

[RoanRider]

It most certainly is a KNOWN issue. I upgraded to this phone a month ago. Started having this issue within two weeks. They had me do a factory data reset (during which a hoard of unrecoverable data was lost, despite them assuring me that it was in fact uploaded to Cloud). Less than two weeks later the same issue started again. This time I took the phone into the store. They told me that there was no fix for the Kitkat compatibility issue and would not be until September/October at the earliest. Their only solution was to order another phone under warranty. The phone I purchased was brand new. The warranty phone will be "like new." I work in engineering. My job depends on people being able to text photos to me. I asked, won't the phone that you send me have the same software, the same issues?? They just stared at me. When I get the replacement and the problem starts again, I will take it to the store, and order another phone, under warranty. If they have to order 100 phones, I will keep ordering phones until I get one that works. And I will never, EVER buy another LG piece of garbage. My next phone will be an iPhone, GUARANTEED.

 

[scottysize]

It most certainly is a KNOWN issue. I upgraded to this phone a month ago. Started having this issue within two weeks. They had me do a factory data reset (during which a hoard of unrecoverable data was lost, despite them assuring me that it was in fact uploaded to Cloud). Less than two weeks later the same issue started again. This time I took the phone into the store. They told me that there was no fix for the Kitkat compatibility issue and would not be until September/October at the earliest. Their only solution was to order another phone under warranty. The phone I purchased was brand new. The warranty phone will be "like new." I work in engineering. My job depends on people being able to text photos to me. I asked, won't the phone that you send me have the same software, the same issues?? They just stared at me. When I get the replacement and the problem starts again, I will take it to the store, and order another phone, under warranty. If they have to order 100 phones, I will keep ordering phones until I get one that works. And I will never, EVER buy another LG piece of garbage. My next phone will be an iPhone, GUARANTEED.

You do know that there are thousands of people that have this phone. Most of them send and receive text messages with pictures. If this is a problem with KitKat, then it would have been fixed by now. I'm sorry you're having problems with your phone. Verizon has a 14 day money back guarantee. Go get your money back and pick up an iPhone 5s. It's a great phone.

 

[muckrakerX]

I installed Textra on my G2, and it resolved the mms issue.

 

[ejgerr28]

enabling data helped me, thx guys!

 

[Holly Weaver]

Hangouts doesn't use data to text. Unless you're sending pictures. Same as the native SMS app.

Sent from my VS980 4G using AC Forums mobile app

I had this problem. Here's my solution

Settings -tethering and networks- mobile networks- system select- network mode- make sure- lte/cdma is selected

For some reason the system update changes this to global and in order to download you either need to switch back to lte/cdma or turn on global data.

 

[Leonard Boris]

solution to the LG G2 phones I bought my phone and couldn't send Pics and video . So here how you do it go into setting go to share & connect and then turn on android bem it will turn on also the NFC hope this will solve your problems .