Carrier Phone

[TMavC5]

My daughter's S24 Plus, originally with AT&T, we ported her phone to T-Mobile, for some reason, this is the only phone that has not received One UI 7. Any idea why?

 

[Venom0642]

My daughter's S24 Plus, originally with AT&T, we ported her phone to T-Mobile, for some reason, this is the only phone that has not received One UI 7. Any idea why?

What does it say on Service provider software version, can you go to about phone in settings take a screenshot of Service provider software.

 

[TMavC5]

Here you go..

 

[Venom0642]

Here you go..

View attachment 370323

Ok so that looks correct, wanted to make sure, try doing a wipe cache in your recovery see if that works, If not your gonna have to call T-Mobile to try sending your ota.