Changing call volume in lock screen

[AC Question]

Since the new nougat update I'm no longer able to change the ringtone volume in the lock screen anymore? I have to unlock the phone to change the volume. Is there a new way to do this?

 

[B. Diddy]

Welcome to Android Central! Which phone?

 

[Aquadisiac]

Samsung S6

 

[B. Diddy]

Ok, let me move this to the S6 forum, for more specific traffic.

Does it work in Safe Mode? https://support.t-mobile.com/docs/DOC-29226. Or after a cache partition wipe? https://support.t-mobile.com/docs/DOC-21095

 

[Aquadisiac]

Hi,
Tried both of those things and still same result. For some reason you can sometimes adjust the media volume in the lock screen but cannot change the call volume like I used to be able to.

 

[B. Diddy]

When you press the Volume button while on the lockscreen and see the Media Volume slider come up, is there a dropdown arrow on the right of the slider that brings up all volume sliders?

 

[Aquadisiac]

No, i looked for that and I've tried pressing on the bar that appears but nothing happens. That volume bar doesn't always show either.

 

[B. Diddy]

If you don't get any other good suggestions here, consider reinstalling the firmware using Smart Switch, in case something in the firmware went buggy. http://www.sammobile.com/forum/showthread.php?t=29914