I purchased a rezound for my son last christmas after doing an abundance of research on its capabilities. it was his first actual smart phone but he had had several nice not so smart phones complete with touch screens beforehand so i was confident in his ability to care for this phone being 15 at the time. I fell immediately in love with this phone and soon after ordered my own first smartphone, the htc rezound as well. Both phones within a couple of months of eachother did the powercycling thing and had to be hard reset. a pain in the *** but understandable to me with this technology. Next issue was that damn charging port, my sons phone did the not charging thing, and shortly after i noticed mine was loosening up as well. i did somewhat of an inspection on them and found that the ports were literally coming lose inside and if the prongs were pushed in too far which i believe could happen with normal use, they stopped connecting and therefore stopped charging. i contacted verizon and asked the tech people if this was a common problem and of course theyd never heard of this particular problem before to which i responded, thats funny because i have two of them which i bought from separate sources and both of them are having the same problem, long pause... having had the phone for over a year no manufacturer warranty and they then wanted to charge me a couple hundred to replace it on that insurance of theirs. i did happen to be able to reinforce the problem area on my phone as it had just started to show signs of breakdown. I do quite a bit of research and found that i could purchase this phone for that amount and thought that was a raunchy thing for verizon to do so i cancelled the insurance and purchased a leading samsung for the same price and purchased full coverage insurance through ebay which will cover the phone even if my son throws the damn thing in the toilet !!! at 100% coverage. I have not purchased a phone from verizon since the initial free phones, and i will never again purchase their insurance, when i can do so much better elsewhere!!! I absolutely love my htc, despite the couple of issues, im amazed at its capabilitlies and am amazed by the lack of knowledge that some have regarding its capabilities and features, my son included 
I also think that instead of people blaming htc for certain issues that just maybe its the company that distributes it that is to blame for the difficulty on understanding these issues and also for not addressing recurring or obvious issues such as the charging port. i think they just may be too afraid it might cost them a buck to recall it and replace the port, or even request that htc does it. Im surely not giving up on my HTC's and am eagerly watching the newest to see which i want to get my paws on 
Cracked screen is pretty much an automatic deny replacement and charge you no matter what else is wrong with the phone, and there isn't really any way out of it no matter how right or logical your argument is... Although if you have the insurance you can still file a claim and pay the $100 to get a refurb.
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