Checking for updates! Service unavailable

[ibcop]

I got a new SIM yesterday and all is well with the updating.

 

[chadrob30]

Got new SIM today and all is well.

 

[weiss1173]

Got new SIM today and all is well.

Guess I will do the same.

 

[Principal Skinner]

Just got back from VZW store ...they replaced my SIM card, no questions asked. Just waiting for 3G service to return to my phone...hope it is not an issue!

 

[chadrob30]

It took about 15 minutes for the phone to reinitialize and find the network, etc and then it was fine.

 

[TechNut79]

So a new SIM card is the only way to fix this issue? What caused this problem in the first place?

 

[imhipper]

So a new SIM card is the only way to fix this issue? What caused this problem in the first place?

From my personal experience a new SIM card was the only fix. I tried the suggested fixes mentioned in earlier posts including several factory resets to no avail.
I don't know if anybody knows what caused the problem as Verizon phone support or in store employees were not aware of this problem, but I can tell you that I didnt have this issue till after I took the last update VRALG7.

 

[johnnyshinta]

I just went to the Verizon store and the rep wouldn't replace the card. She said I'm getting 4G service so they won't swap it out. I explained what the issue was and she said they won't swap it out because there's no update available. So I asked if in a month let's say, JB is released will they replace it. She said yes. So stupid.

Anyway I called customer care a d they are sending a replacement

 

[imhipper]

I just went to the Verizon store and the rep wouldn't replace the card.

Very lame on her part !!! Maybe you should of directed her to this forum and thread so she could of read about the problem and solution and learned something. Then again if she wasn't willing to replace your SIM then she probably didn't want to bother with learning something today.

 

[johnnyshinta]

She didn't even bring up my account. I told her I spoke to customer care before and there was a note in my account to replace the sim. She said it's policy not to replace it if there isn't a perceived problem.

Let's not worry about keeping the customer happy. If it's work its not worth it for them.

 

[hotkoko]

hey. I just tried that.. Now it works.. Thanks man

 

[brandonx1000]

hey. I just tried that.. Now it works.. Thanks man

what did you do?

 

[ibcop]

She didn't even bring up my account. I told her I spoke to customer care before and there was a note in my account to replace the sim. She said it's policy not to replace it if there isn't a perceived problem.

Let's not worry about keeping the customer happy. If it's work its not worth it for them.

I'd say it's time to deal with someone else. Eff her in the neck.

 

[Galperins4]

Okay weird. I've had the service unavailable since Sept 29 and I just checked for fun and I'm back in business with no update available message. No sim card swap out at all.

Sent from my SCH-I535 using Android Central Forums

 

[DrPreeth]

I'm getting this problem too... Do I need to go in for a new SIM card??

Sent from my SCH-I535 using Android Central Forums

 

[johnnyshinta]

Okay weird. I've had the service unavailable since Sept 29 and I just checked for fun and I'm back in business with no update available message. No sim card swap out at all.

Sent from my SCH-I535 using Android Central Forums

My last successful connection was on Sept 29th... Maybe something happened on their side that'd day

 

[johnnyshinta]

Just finished completing a 62mb update. Have not replaced sim.

 

[blade22222]

Was getting update service unavailable till this morning, update was there. I rejected it till I know more about it.

Sent from my SCH-I535 using Android Central Forums

 

[weiss1173]

Just finished completing a 62mb update. Have not replaced sim.

Just tried ans still unavailable for my in NY.

 

[johnnyshinta]

I can't believe it's been unsuccessful for 3 weeks and no one I talked to at Verizon knew anything about it. And then one morning its suddenly resolved. It had to be on their side.