Contacts are Hiding

[blackberryconvert2011]

I must be doing something wrong, but I don't know what. I came from the Blackberry Curve. The VZ rep put my contacts on via Backup Assist - and then I doubled it because I had already put them in google. Well, somehow, some of my contacts don't show up...Not when I click "show phone" or "show google" or show "SD" contacts. The only way I see them is if I do a search of the phone by the name that I know is there...then it shows up in the People app as a contact. Anyone have any idea how/ where these contacts are saved, how to get them to only show up in the google contacts OR the phone contacts?
Part 2 of this question is that I would love to get rid of the "phone" contacts, but since I can't delete them in VZ Manager (or whatever the web app is called), and I can't get rid of Backup Assist, I guess I'm stuck with the double ones...

 

[project.in.process]

just to ask,

are any of these contacts saved to a particular group (ie favorites/family/coworkers)--
if you were to log into Google>>Mail>>Contacts, and look at any of the profiles of these people (not Google profile, but their contact profile information), do they have anything in common?

 

[blackberryconvert2011]

No groups at all...just one big contact list

 

[Cyber Warrior]

Unfortunately the only way to stop Backup Assistant from running is to do a factory reset and then during the setup wizard, skip over the installation of Backup Assistant. Another way would be, if you were rooted and just deleted/froze it.

There is a work around without doing a factory reset. MAKE SURE your contacts are backed up with Google before doing this.

1) Be sure to have all your contacts backed up to your Gmail account. Check online before proceeding to step 2.
2) Log into your My Verizon account. Go to the contacts tab, sort by list view and select all contacts. Delete the entire list. There's a deleted contacts tab as well. Select that and delete anything that's in there.
3) Go into your Thunderbolt settings, select applications, manage applications, running services. Select Sync Service, (icon resembles backup assistant icon) select clear data.
4) Also in manage applications scroll down to backup assistant, select clear data. This should do it.
5) To verify backup assistant is now disabled, select settings, accounts and sync, then under
manage accounts, select backup assistant. You should be looking at a license agreement screen. DO NOT activate it again.

 

[blackberryconvert2011]

Unfortunately the only way to stop Backup Assistant from running is to do a factory reset and then during the setup wizard, skip over the installation of Backup Assistant. Another way would be, if you were rooted and just deleted/froze it.

There is a work around without doing a factory reset. MAKE SURE your contacts are backed up with Google before doing this.

1) Be sure to have all your contacts backed up to your Gmail account. Check online before proceeding to step 2.
2) Log into your My Verizon account. Go to the contacts tab, sort by list view and select all contacts. Delete the entire list. There's a deleted contacts tab as well. Select that and delete anything that's in there.
3) Go into your Thunderbolt settings, select applications, manage applications, running services. Select Sync Service, (icon resembles backup assistant icon) select clear data.
4) Also in manage applications scroll down to backup assistant, select clear data. This should do it.
5) To verify backup assistant is now disabled, select settings, accounts and sync, then under
manage accounts, select backup assistant. You should be looking at a license agreement screen. DO NOT activate it again.

When I tried this it wouldn't let me delete the list - any idea why?

 

[Cyber Warrior]

When I tried this it wouldn't let me delete the list - any idea why?

You need to be logged on to your Verizon Account from your computer.

 

[blackberryconvert2011]

I know - for whatever reason, it won't let me delete them.