Contacts names dont show when being called

[PoeterB]

Hi,

The title says it all, when Im being called, there is no name shown, just the phone number of this person, this is really annoying.
Ive been having this issue since android 6.0.
I have a Motorola Moto X style.

 

[B. Diddy]

Welcome to Android Central! Does this happen even for callers who are saved in your Contacts app?

 

[Javier P]

Take a look at this thread and see if any of those fixes work for you.

http://forums.androidcentral.com/showthread.php?t=619296
6.0 Marshmallow: Contacts are not being recognized in calls log and incoming calls

 

[Ry]

Hi,

The title says it all, when Im being called, there is no name shown, just the phone number of this person, this is really annoying.
Ive been having this issue since android 6.0.
I have a Motorola Moto X style.

What region are you in and what format are the phone numbers in?

 

[PoeterB]

as far as I know, I havent saved any contacts in my contacts app, I always save them to my google account.

 

[B. Diddy]

And are your Google Contacts syncing with the phone? Do they show up in the Contacts app?

 

[PoeterB]

They show up in my contacts app yes, tried deleting partition cache but that didnt work either.

 

[B. Diddy]

Are all callers showing up as only phone numbers, or only one? Are all of these callers's phone numbers already entered into your Google Contacts? Or could they be alternate numbers they're calling from, which aren't yet in your Google Contacts?

 

[PoeterB]

This happened to multiple people, around 10 I think, so I'm pretty sure this applies for everyone.
All of my numbers are in my google contacts, so I dont know whats up with that.

 

[B. Diddy]

Ok, try wiping the cache partition as a general troubleshooting step: https://motorola-global-en-aus.cust...prod_answer_detail/a_id/107930/p/30,6720,9541

 

[PoeterB]

Tried this earlier, it didnt resolve the problem, so I dont think it will when I do it now.

 

[B. Diddy]

Whoops, sorry--I missed that in your earlier post.

How about going to Settings>Accounts, removing your Google account, then adding it back again?

 

[PoeterB]

that worked! thank you very much

 

[silverblack77]

Worked for me too cheers