Contacts

[mike99#AC]

Greetings,
Had my galaxy 5 for about a week. LTE version US. Finally set up to mostly work. Question about contacts.

When using default Samsung phone app, there are two icons on the top of the screen: left is green dial and right is orange contact shortcut. The contact shortcut works after some reboots but after another reboot it does not. Pressing the button does nothing, like it does not exist. I downloaded a separate contact app to match my phone, which works fine from the app drawer. However, shortcut from the phone app does nothing. All permissions are allowed for both phone app and contact app.

What am I doing wrong? Why does it work sometimes, but not always. The only way to fix is another factory reset. Any thoughts?
Thanks

 

[Ben xfg]

Greetings,
Had my galaxy 5 for about a week. LTE version US. Finally set up to mostly work. Question about contacts.

When using default Samsung phone app, there are two icons on the top of the screen: left is green dial and right is orange contact shortcut. The contact shortcut works after some reboots but after another reboot it does not. Pressing the button does nothing, like it does not exist. I downloaded a separate contact app to match my phone, which works fine from the app drawer. However, shortcut from the phone app does nothing. All permissions are allowed for both phone app and contact app.

What am I doing wrong? Why does it work sometimes, but not always. The only way to fix is another factory reset. Any thoughts?
Thanks

Try clearing data for your launcher. Be advised this will completely reset your home screen.