Corporate email account not syncing AT ALL.

[ThomasS13]

Hello,

I have done much searching over the past few months and can not find a problem the same as mine, so I have joined Androidcentral hoping maybe someone knows and no one has asked....

Let me preface issue with a few things. I work in IT, I know my way around smartphones, and there are many people at this company that have email on their phones (Iphone and a few Android). Though I can't compare with those that have Androids in the company because they are executives and are never on campus. Now...

When I add my corporate account to the email app, it accepts my login information as well as the domain and server information. It takes me to the screen with the email options about push notifications and what not. I finish those settings and it takes me to my inbox. But nothing happens. Occasionally if I add it, it will say loading... with the spinning circle, but never loads. I have let it sit for hours, and it never syncs.

Now let me tell you what I have tried:
I have tried on 4G and on wireless
Adding from Accounts in Settings
Adding from the email app
Auto Sync data is on
Restrict Background Data is off
Once or twice it came up with the certificate issue and I noticed that the certificate was connected to a different website.
I have a gmail account, and msn account and a Verizon account. they are all connected and work fine all the time.
If I use an app called Cloud Magic it works, but that doesn't sync my calendar and contacts.


I think that is it. Any suggestions would be greatly appreciated! The phone is a Galaxy S5, 16GB / Verizon / Andriod 4.4.4 / Factory, not hacked or changed in anyway.

Thank you all in advance for any assistance!
Tom

 

[Mprego]

Sorry I cannot help with your issue, but I can recommend the "Nine" app for email. I struggled to find a email client that had all the features I needed/wanted and Nine covers all of them including contacts and calendars.

Hope that helps, good luck.

 

[ThomasS13]

Mprego,

Thanks for the quick response. I am starting to wonder if this is a problem with Exchange server. I try that app ypu suggested and it says "couldn't open connection to server"

 

[AZgl1500]

* myMail—free email application - Android Apps on Google Play


myMail is confirmed to support all popular email services:
— Google mail (Gmail, Google Apps for business and education)
— Microsoft (Outlook, Hotmail, MSN, Office 365 and Live)
— Ymail (Yahoo mail)
— AOL mail
— GMX
— Mail.com
— Apple (iCloud, Me.com and Mac.com)
— My mail (@My.com)

Your email application will automatically set up IMAP, POP and SMTP settings. As such, it supports most corporate email servers, such as Lotus Notes and Microsoft Exchange, provided that the administrators have IMAP and SMTP enabled.


If the app fails to connect to your mailbox, please, send details, including your email address, IMAP, SMTP and POP e-mail settings direct mail to androidmail@corp.my.com. The issue will be established and your setting will be adjusted manually.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

note in the above, the reference to IMAP and SMTP. Does your corporate IT folks, have those two enabled? Maybe that is the problem? Give MyMail a try, it possibly could help you out. Or at the very least, confirm your current thoughts as to what's wrong.

 

[arun2531]

Can any one help me to add my company email id hosted on outlook.com in gmail 5.0 new app.
I am getting the server name error.So any one know the server settings ??