Crack on back of the phone

[n813ca]

I have not dropped my phone in the 5 days I have owned it. In fact it hasn't left the house as we are getting construction done on the house. I noticed a crack across the back side of the phone. Thoughts on what Verizon or Samsung will do about it.

Sent from my SM-G920V using Tapatalk

 

[jcp007]

I have not dropped my phone in the 5 days I have owned it. In fact it hasn't left the house as we are getting construction done on the house. I noticed a crack across the back side of the phone. Thoughts on what Verizon or Samsung will do about it.
//images.tapatalk-cdn.com/15/06/18/dc643f16e045241473aa346b628dfa65.jpg

Sent from my SM-G920V using Tapatalk

Warranty claim? This might be an option since they would have no way to tell whether it's a defect. You could try in the store. Call carrier support.

Posted via My Samsung Galaxy S6 Handheld Device

 

[Gator352]

Just say no to crack.

Posted via the Android Central App

 

[loraque]

Walk it in to the store, and try to get a new one. You might be in a bind if they can spot any indication of a drop, or pressure induced crack (something heavy smashing it or whatever). Try to do it sooner rather than later though. I doubt Samsung would do anything, but with only a few days out, you are well within normal return processes at the store.

 

[jcp007]

Just say no to crack.

Posted via the Android Central App

And don't step on one.

Posted via My Samsung Galaxy S6 Handheld Device

 

[Gator352]

And don't step on one.

Posted via My Samsung Galaxy S6 Handheld Device

Are you saying I'll break my mother's back? huh?

Posted via the Android Central App

 

[n813ca]

They mailed them to me. The store said they couldn't help me

Sent from my SM-G920V using Tapatalk

 

[felloffthetruck]

Just say no to crack.

Posted via the Android Central App

If I had said no to the "Crack" many years ago, I would not be so broke today. :'( and I'm not talking about the smoking kind.

 

[Gator352]

If I had said no to the "Crack" many years ago, I would not be so broke today. :'( and I'm not talking about the smoking kind.

LOL!

Posted via the Android Central App

 

[jcp007]

If I had said no to the "Crack" many years ago, I would not be so broke today. :'( and I'm not talking about the smoking kind.

Crackerjack can be pretty addicting. The upside is there is a prize at the bottom of the box.

 

[n813ca]

Thank you for all your guys help. Very helpful. Lol

Sent from my SM-G920V using Tapatalk

 

[Gator352]

Crackerjack can be pretty addicting. The upside is there is a prize at the bottom of the box.

The surprise is a Crack on your S6!

Posted via the Android Central App

 

[Gator352]

Thank you for all your guys help. Very helpful. Lol

Sent from my SM-G920V using Tapatalk

The only thing you can do is take it to the store or call Samsung to see what your options are. Sorry it happened though.

Tell them at the store you're going to go Crackerjack on them if they don't do something.

Posted via the Android Central App

 

[jcp007]

At the very worst, try a warranty exchange.

 

[n813ca]

I was going to have them send me another phone but the guy warned me that if they did and decided it wasn't covered they would charge me $699 for the phone. I know the phone hasn't been neglected, but I wasn't sure if I wanted to take the chance

Sent from my SM-G920V using Tapatalk

 

[jcp007]

I was going to have them send me another phone but the guy warned me that if they did and decided it wasn't covered they would charge me $699 for the phone. I know the phone hasn't been neglected, but I wasn't sure if I wanted to take the chance

Sent from my SM-G920V using Tapatalk

You could try a case to cover it. A cover would be cheaper than full replacement cost especially if the function is not an issue.

 

[n813ca]

I am definitely considering that. I am a little concerned is it going to get worse or cause problems later. The phone is only 6 days old

Sent from my SM-G920V using Tapatalk

 

[felloffthetruck]

I am definitely considering that. I am a little concerned is it going to get worse or cause problems later. The phone is only 6 days old

Sent from my SM-G920V using Tapatalk

Take it back and exchange it for a new one with no crack if it is only 6 days old. Where did you purchase it at?

 

[n813ca]

I called *611

Sent from my SM-G920V using Tapatalk

 

[dpham00]

If it was received defective then you can tell Verizon.


On my note 3 order, it came with a box but no phone. At the end of the day Verizon refunded the charge and reset my upgrade

Sent from my Verizon LG G4