Former Crackberry Addict
Howdy Kevin. My NE2 came up in November. Until then I was waiting for the Storm2 or the Tour. Made the move to the Verizon Eris (Hero) instead. To answer your questions:
1. how do you find the hardware (comfort of use, ease of use)?
The unit (HTC) is solid. No complaints. It feels good in hand with a nice heft. The textured case on the Eris is very nice. Over all it unit looks good to.
2. how do you find the battery life (everyday light/normal use, heavy use)?
I need to keep my phone charged all the time. Battery life is bad. Hoping the updates will improve it.
3. if you we're a BB user and switched up to give Android a test, what do you like and not like about it?
Easily, hands down... WIFI!!! I can use Fring to make international calls.
I wish the phone wasn't so easily opened from the home screen. I keep making calls by mistake. Maybe its just being new to the phone.
The number of apps and the different uses are fantastic. I'm waiting for the 2.1 update to get Google Maps with navigation

On the Eris, having multiple screens is nice. I can have one screen that has icons for quick phone calls to selected individuals.
The Sense UI is gorgeous! A big reason I even looked at the phone.
What I miss about my blackberry was a more tightly integrated contacts/calendar. Then again, being an old Palm user, I'm spoiled forever.
4. what are the must have apps? how does the device do with running them all?
Dolphin browser, handscents, youmail, Wefi connect, Lite setting, Fring, apndroid, barcode scanner.
5. how do you go about loading up the device with media (music, movies, etc.)
USB connection and manually move. But then again, coming from a blackberry/mac, this is SOP.
6. with all that, i want to know your background - are you in business (using it for professional use), a consumer, a student, young, old, male, female, etc.
50+ yr old male executive. I produce shows, schedule meetings, cruise the internet. Contacts, calendar, browser are my most important uses. Love Blackberry but wanting WIFI, and having just the Storm on Verizon to choose from... This was an easy choice. I would stay with blackberry for one reason - the keyboard. Then there is the trade off between a physical keyboard and the larger screen. Would have loved the Droid but the keyboard didn't send a thrill up my leg. Once I considered the storm other issues came into play.
Say hello to all my old friends on Crackberry.com!