Cracked main screen

[notacoach]

After 8 months something finally went wrong with this thing. Looks like something hit it on the only unexposed place on the front screen, up near the selfie camera. There is a hairline crack which runs diagonally about halfway down to the left hand side. You don't even notice it unless the screen is turned at an angle - I have no idea how or when it happened.

The protective film that shipped with the camera is still on it and unmarred. Except for the exposed point of impact up by the bezel, there is nothing to feel. It is smooth on the surface. Should I just leave it as is? Have the screen repaired? This is the first time I have cracked a screen on a phone so haven't dealt with this before.

I don't fault the phone - I throw this thing around and I'm Amazed nothing has happened to it sooner. The only thing this reminds me is why I hate open cases. I have always had one with a flip cover for just this reason, but I didn't like the ones available for this phone. Phooey.

 

[Dngrsone]

I'd leave it until it actually becomes a problem.

 

[vasekvi]

Screen replacement on V20 is very straightforward. Feel like tackling it yourself?

 

[mitul_mehta]

At least in India we get 6 month free screen replacement warranty against any mishap from LG.

 

[vasekvi]

At least in India we get 6 month free screen replacement warranty against any mishap from LG.

That's pretty nice.

Jerry Rig Everything on YouTube does the teardown video.

https://youtu.be/KNgSDmkn96c

 

[christianttt]

It will be better with a picture of the phone.
It seems to be a non relevant scratch, I would leave it like that.

 

[csetoue]

I bought a screen + display on Ali and replaced myself. No problems.

 

[flyingkytez]

After 8 months something finally went wrong with this thing. Looks like something hit it on the only unexposed place on the front screen, up near the selfie camera. There is a hairline crack which runs diagonally about halfway down to the left hand side. You don't even notice it unless the screen is turned at an angle - I have no idea how or when it happened.

The protective film that shipped with the camera is still on it and unmarred. Except for the exposed point of impact up by the bezel, there is nothing to feel. It is smooth on the surface. Should I just leave it as is? Have the screen repaired? This is the first time I have cracked a screen on a phone so haven't dealt with this before.

I don't fault the phone - I throw this thing around and I'm Amazed nothing has happened to it sooner. The only thing this reminds me is why I hate open cases. I have always had one with a flip cover for just this reason, but I didn't like the ones available for this phone. Phooey.

It has a military grade standard rating so it should survive most drops and falls. Gorilla glass can take a beating but anything really hard like a rock or heavy metal can crack the glass. A case/screen protector would have saved it. Since the back battery is removable, repairing the phone won't be as hard. I'm seeing parts on eBay starting at $8 for just the glass itself. All you really need is a blow-dryer and watching a YouTube tutorial.

BTW the tool kit should come with the glass, the glass suction cup, pry tool, screw drivers, etc.

 

[Mike Dee]

There is no guarentee that a case and screen protector will save a display from cracking. A case often adds protection because it covers some of the edges and corners. A screen protector is designed to prevent scratches, and it somes cases may prevent screen cracking but there is no way we can state that installing both would have saved it.

 

[vasekvi]

There is no guarentee that a case and screen protector will save a display from cracking. A case often adds protection because it covers some of the edges and corners. A screen protector is designed to prevent scratches, and it somes cases may prevent screen cracking but there is no way we can state that installing both would have saved it.

But the likelihood would be much higher

 

[Mike Dee]

But the likelihood would be much higher

I'm going to disagree mostly on the screen protector. When you say likelyhood much higher its not something we can measure. You can disagree, but I personally wouldn't want to lull people into a false sense of protection. As far as the post I was responded to, I totally disagree that anyone can say a case and a screen protector would have saved it. If he said might have saved it I would agree. I might be acused of being petty but when I see something that's not a true statement and misleading I'm going to call it out.

 

[Mooncatt]

It has a military grade standard rating so it should survive most drops and falls.

That's just what the marketers want you to believe. Depending on the opinion of the manufacturer, a minor screen crack like the OP has could be deemed as having passed the drop tests (assuming LG even did drop tests in the first place).

 

[vasekvi]

That's just what the marketers want you to believe. Depending on the opinion of the manufacturer, a minor screen crack like the OP has could be deemed as having passed the drop tests (assuming LG even did drop tests in the first place).

The only way it could meet the standard MIL810-G or whatever it is, is for them to have done durability tests. Any phone screen can be prone to cracking if dropped certain ways.

 

[Mooncatt]

The only way it could meet the standard MIL810-G or whatever it is, is for them to have done durability tests. Any phone screen can be prone to cracking if dropped certain ways.

The only claims from LG and other manufactures I'm aware of are that it's designed to those specs. There are no independent testing labs to truly certify anything, and results can be subjective. As long as it's usable, the definition of "usable" is left up to the manufacturer. If it's beat to heck with a cracked screen, scratches all over, and dents in the body, but still turns on and functions, a manufacturer can say it passed. There is no requirement that it must not sustain any physical blemish.

About the only standard of the test is it's a series of 4 ft drops onto plywood on top of concrete (drop it into a bare sidewalk, and all bets are off). Some of the more strict manufacturers will use the same test device for every test. Others will use a different device for each test. Both ways are compliant as the standard is currently written. I'm not sure if/how LG performs the tests.

 

[divamum]

Guys, this was NOT the phone's fault, and it wasn't caused by "just a fall", but something obviously hit the screen, judging by the chip in the glass. I'm irritated that it happened, but I don't blame the unit! It's taken a beating from me: it has been dropped down two-flights of wooden staircase and survived without a scratch. It has been dropped on cement. On tile. No problems. I have it in a case - and with the original screen protector still on it - but that does not cover this ONE spot on the glass, which is just bad luck, not equipment failure.

I'm reluctant to try and fix it myself, but I'll have a look at that before ruling it out. In the meantime, I guess I leave it as is and try not to get too PO'd every time my eye falls on it lol

 

[divamum]

Duplicate - sorry - having problems posting.

 

[Mike Dee]

The only claims from LG and other manufactures I'm aware of are that it's designed to those specs. There are no independent testing labs to truly certify anything, and results can be subjective. As long as it's usable, the definition of "usable" is left up to the manufacturer. If it's beat to heck with a cracked screen, scratches all over, and dents in the body, but still turns on and functions, a manufacturer can say it passed. There is no requirement that it must not sustain any physical blemish.

About the only standard of the test is it's a series of 4 ft drops onto plywood on top of concrete (drop it into a bare sidewalk, and all bets are off). Some of the more strict manufacturers will use the same test device for every test. Others will use a different device for each test. Both ways are compliant as the standard is currently written. I'm not sure if/how LG performs the tests.

Isn't marketing wonderful?
Throw the word military grade in front of something and its bulletproof. Commercial grade and heavy duty are popular in the appliance industry and they are not measured at all.

 

[divamum]

Deleted - I now see you linked it above. I'm forum-reading-challenged today! (THank you @vasekvi. Mods, feel free to delete my redundant posts. Sorry for the glitches!)

 

[Mooncatt]

Isn't marketing wonderful?
Throw the word military grade in front of something and its bulletproof. Commercial grade and heavy duty are popular in the appliance industry and they are not measured at all.

I know it's a bit off topic, but we recently got a Speed Queen washing machine. They are one of the few companies that advertise commercial grade and mean it. Their residential machines are built almost identical to the commercial ones (minus the coin slot) and still warranty them to some extent when used in a commercial setting.

 

[Almeuit]

Deleted - I now see you linked it above. I'm forum-reading-challenged today! (THank you @vasekvi. Mods, feel free to delete my redundant posts. Sorry for the glitches!)

Not your fault. The site was derping lol.