Customer service.

[axne123]

I have had numerous problems dealing with Sprint call center. Who else has? Is this. A random issue that I'm having or, is this a big issue?

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[Paul627g]

What is the problem your having? Sometimes if your not getting good results from an initial representative ask for a supervisor or find a way to politely end the conversation and call back and you will probably get a different rep that might work better for you.



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[axne123]

What is the problem your having? Sometimes if your not getting good results from an initial representative ask for a supervisor or find a way to politely end the conversation and call back and you will probably get a different rep that might work better for you.



Sent from my Nexus S 4g using Tapatalk

basically every time I call customer service hey tell me no they really have no answer to the problems that I am having. my screen freezes my account won't sink and excetra the problems keep going on sprint refuses to acknowledge the problems they continuously send me back and fourth. with a bunch of red tape verizon here I come!

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[axne123]

also I do not have a sprint official store in my area they moved right after I purchase my device so I have to deal with kiat at from the mall and other low end options to help me fix my problems. the only other fix is to move on to another service provider

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[uh60james]

Try online chat, I have never had an issue.

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[BigDinCA]

also I do not have a sprint official store in my area they moved right after I purchase my device so I have to deal with kiat at from the mall and other low end options to help me fix my problems. the only other fix is to move on to another service provider

Sent using HTC Evo 3d Swype.

The mall kiosk is worthless. They are sales only. What you need to do is make sure that your account shows that you have called about this issue repeatedly. The data sync is software and tech support will probably have you reset the device, more than once. The screen, on the other hand, is entirely different. If you can't get any satisfaction from the rep you talk to, ask for the Retention department. Tell them you want to know what it takes to cancel your contract. When they ask why and they will, tell them the issues you have been dealing with and your frustration in not getting the device swapped out. As long as you're not trying to scam a free upgrade and just want them to replace your phone with the same model, they will get you taken care of over the phone and have a replacement shipped to you in a couple of days.

I did this exact thing with my son's phone several months ago. He just had a basic LG slider. Replaced several times, the same problems always came up. I talked to Retentions and told them I wanted a different model and why. I made it a point to let them know I wasn't looking for a free upgrade to an iPhone or a smartphone. Just a different brand and model, with similar features, that worked. The rep gave me a list of 4 different devices to pick from, which I did, and received the new device two days later. I didn't even threaten to cancel the line of service. I've gone this route a half-dozen times with various devices (including several Windows phones and on OG EVO. I've even been upgraded for free a couple of times without even asking for it). As long as you aren't a rude a-hole with them, and explain your frustrations, they have always been helpful. That's my experience anyway. I've had Sprint for nearly 10 years and, while not always great, their customer service has improved exponentially in the last few yers.