Dead Pixels

[hurricanes15]

I recently got a refurbished dinc from verizon after my old one broke and I have noticed this one has a lot of dead pixels. My question is since I have insurance do you think I could just go back to the verizon store and demand a new one? It wouldn't be that big a deal except all the dead pixels are pretty close to each other so its really noticeable.

 

[Vudumedic]

Just call customer support and go through the process again. Going into the store is not going to make things happen any faster, unless something has significantly changed none of the stores stock refurbished INCs. You won't get a new phone over this unless you have had to exchange your phone three or more times already.

 

[HawaiianLaker]

having ins does not entitle you to a "new" phone. but i bet they would give you a "new to you" phone.

 

[bman123]

I got a returned dinc yesterday and I have 1 black dead pixel. It doesn't bother me but if I had a lot of them I'd get a phone with a better screen