I have been trying but it seems that whatever got messed up is not letting the phone connect to the network. I get the Update cannot be done at this time error. I have been on the phone with the company for 3 days now and all they managed to do is make the phone worse. I was just hoping someone might have them in a last ditch effort to not have to buy a new phone.Can't you just update your Sprint profile? I would think that would reset whatever you f'ed up.