Defective Device Craziness

[jtcannonball]

I bought my white S10+ on day of release and it was defective. The phone wouldn't charge except on our wireless charger. Best Buy tested out the USB-C and it was dead. They exchanged it but didn't have a Plus size in stock. So I got stuck with a S10 as I need a phone and I didn't trust what it would do when I left. The only Plus they had was a 1TB model which I didn't have the funds for or need for that much phone. Fast forward and I love my S10 and the ease of use, but it's completely freezing up for 15-20 minutes frequently throughout the day, and Bluetooth turns on and scans for a headset when you try to dial a number. I've never connected a Bluetooth headset to it before so that was weird. Samsung rep at Best Buy said they had one do this a few days ago and to exchange it out.

Now I'm digging the S10 at this time and Best Buy says they only have a Black S10 Plus in stock. So I do the exchange and this phone instantly made me love the size again and it's been flawless.

With all the posts from the minority of individuals on here with issues, my recommend is to just exchange the phone. With the mass quantity they produce there are going to be faulty units out there.

Not a big exchange or return guy so it was not my best experience and honestly this has been my first issues with Samsung Hardware. Moral of the story get a device that works.

 

[Ninjarette]

With all the posts from the minority of individuals on here with issues, my recommend is to just exchange the phone. With the mass quantity they produce there are going to be faulty units out there.

Not a big exchange or return guy so it was not my best experience and honestly this has been my first issues with Samsung Hardware. Moral of the story get a device that works.

1000% agree with this. My FPS scanner on the first S10+ I got was beyond the basic glitchiness I was expecting with new tech. If I'd listened to all the "you're just not positioning your finger correctly" folks I would have just lived with it and hoped for better performance. The software update never got pushed to that phone.

I listened to my gut and sent it back. They were all out of the 128gb online...not even the stores had them. I had to upgrade to the ceramic 512gb (which I'm glad about actually). FPS on my current S10+ ? Works fine...every single time. Didn't have to register my finger several times, no scanning the thumbs on both hands..none of that. The phone updated to the current software the same day I got it.

If it's wack, take it back.

 

[jtcannonball]

1000% agree with this. My FPS scanner on the first S10+ I got was beyond the basic glitchiness I was expecting with new tech. If I'd listened to all the "you're just not positioning your finger correctly" folks I would have just lived with it and hoped for better performance. The software update never got pushed to that phone.

I listened to my gut and sent it back. They were all out of the 128gb online...not even the stores had them. I had to upgrade to the ceramic 512gb (which I'm glad about actually). FPS on my current S10+ ? Works fine...every single time. Didn't have to register my finger several times, no scanning the thumbs on both hands..none of that. The phone updated to the current software the same day I got it.

If it's wack, take it back.

Exactly!!!

 

[Tim1954]

For the price you pay, certainly take it back if it's not right!

 

[Mike Dee]

I bought my white S10+ on day of release and it was defective. The phone wouldn't charge except on our wireless charger. Best Buy tested out the USB-C and it was dead. They exchanged it but didn't have a Plus size in stock. So I got stuck with a S10 as I need a phone and I didn't trust what it would do when I left. The only Plus they had was a 1TB model which I didn't have the funds for or need for that much phone. Fast forward and I love my S10 and the ease of use, but it's completely freezing up for 15-20 minutes frequently throughout the day, and Bluetooth turns on and scans for a headset when you try to dial a number. I've never connected a Bluetooth headset to it before so that was weird. Samsung rep at Best Buy said they had one do this a few days ago and to exchange it out.

Now I'm digging the S10 at this time and Best Buy says they only have a Black S10 Plus in stock. So I do the exchange and this phone instantly made me love the size again and it's been flawless.

With all the posts from the minority of individuals on here with issues, my recommend is to just exchange the phone. With the mass quantity they produce there are going to be faulty units out there.

Not a big exchange or return guy so it was not my best experience and honestly this has been my first issues with Samsung Hardware. Moral of the story get a device that works.

I'm biased towards larger devices. Hope you enjoy the plus.

 

[jtcannonball]

I'm biased towards larger devices. Hope you enjoy the plus.

I enjoyed my white S10 Plus outside of the defects, but not having a larger model to compare at home with the standard S10 it didn't feel small. I'm like you, I always go big. Lol

 

[jtcannonball]

For the price you pay, certainly take it back if it's not right!

I agree, if it's clearly a software glitch I can see riding it out. However I formatted it twice and nothing happened. On both models. I've had a great history of phones without issues so I guess the universe decided to equal my experience out a bit.